I don't think your email gives enough information, and that could well be that you haven't collected enough information yourselves. I think you should take it as read that her emails are friendly and positive, and start documenting the behaviours that create toxicity and lead to demoralisation. Only when you can look at it on paper, can you really judge the next steps. Until you've done this, I would hesitate to go to HR without the information - until you can say with precision what she is doing wrong, HR will not have any options and your team will look like the problem, not the manager.
It amazes me how many bosses with sociopathic tendencies are described on these pages; it feels like an epidemic. I wonder if the distances created by COVID have somehow created this issue where some naturally less emotional managers are no longer in touch with the human side of their teams. Some managers seem to have completely forgotten how to behave with human beings. HR departments are going to realise soon that they need to correct a lot of managerial behaviour if this is the case.
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