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When sending out emails, what type of time frame do you generally give someone to respond before you send a follow-up email?

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Anonymous

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When sending out emails, what type of time frame do you generally give someone to respond before you send a follow-up email? Especially on something that is not quite immediate but important.

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  1. Anonymous

    Unfortunately, this isn't within the company that I'm communicating with. It also a company that provides our ticketing sales software/equipment. They seem to either not answer emails unless you reach out to them more than once or it takes them up to two weeks to respond. My supervisor knows the frustration and we are just trying to by some time until another company is fully ready with what services we exactly need which won't be until after the first of 2025.

  2. JB09718

    Saw you replied and noted this was a vendor relationship. I would typically follow up weekly on non-urgent and daily on urgent/emergencies. Always documenting on my end that I followed up too, even if I was unsuccessful in getting an update.

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