Taking this job was a bad decision

Taking this job was a bad decision

I posted roughly 6 weeks ago about a pretty awful experience with the HR person at a new employer asking for the wrong kind of background check, giving them the wrong SSN, the check coming back with inaccurate info and the HR person telling me to fix it even tho the background check company gave me all the info to give to the HR person for them to call because they said it wasn't my problem but the employer's mistake. After the HR person escalated it, it was resolved without any further ado.

Fast forward to my first day. Apparently I have 2 direct reports - no mention of that - I can work with it but still, odd.

My second week on the job, there is a colleague with my same title that is sending emails to internal clients (mine, not her own) telling them what I am going to do (cc'ing me) about something that none of us are in charge of and is a different dept. The tone of the email is as if it is a crisis. Turns out it was all for naught because it was outside of our purview and her read on the situation was inaccurate. When this happened 2 more times the following week, I finally let her know that I was confused by her emails which are very excitable and involve internal clients within the reporting structure I support (was never hers at any point prior) about P.O. reqs for catalog items handled by an entirely different dept., something that I was told to not worry about. She confuses and upsets the internal clients, she tells the procurement person to reject the request when she has no authority or business to do so, and she creates a lot of chaos, all of which is a time suck and hijacks hours of a work day, for literally nothing. It has happened 4 times in 2 weeks; I just wrapped up my 3rd week on the job.

By way of observation in how people respond (or not) to the bolus of emails, it is pretty clear that no one wants to engage. I asked a colleague if this happens frequently and apparently so.

Maybe I am oversensitive but I have a major pet peeve with anything that interferes with me being able to do my job, part of which is to e sure my internal clients are happy and trust me and my team.

Another issue is that we have a CLM system but no training for those of us that manage it or the internal clients we expect to use it. Some of the contracts are handled outside of the system and some not, with no clear rationale as to why. I can't think of a better way to implode a team and make clients miserable than inconsistency, no training or leading by example, no resources to turn to, and allowing an employee to insert his/herself into situations that don't require his/her involvement let alone misdirection.

I am having a visceral reaction to all this meaning, a migraine that lasted 3.5 days, stomach ache to the point I can't eat, and nausea.

What do I do? I feel like I need to constructively table my questions to my boss, leaving names out of it, and make her aware of my concerns while also volunteering to create a training for all on the CLM (which I have done at prior companies) and also propose that we have a "come to Jesus meeting about the bloody requisitions namely, let the Procurement team do their job and if they have questions, they come to us.

Am I out of line here? I am already ready to quit.

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7 Comments

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  1. Anonymous

    Sounds like your plan is on point.

    But although you want to leave names out of it, it is extremely important that you document everything that has happened with names and details. If for no other reason except peace of mind. At some point all of this will come to the forefront and you will be front and center. You want to have a clear and concise record. So keep a file with a journal timeline and copies of emails and notes of colleague conversations. This will help support your recollection of events and escalating issues. It's hard to keep things straight over time.

  2. Anonymous

    your ailments are all internal signs to pay attention to. Already off to a bad start. And now you moved on to the sequel of breaking bad. Reach out to the boss you think you would get an effective response from and see what they say. If they do not step up and help it’s a bad sign to look elsewhere.

  3. Stephanie Lekowski

    No, you're not out of line. This firm and the people in it sound terrible and I know what it's like to have a colleague make unnecessary end runs around you and escalate things. If you try to bring this to attention you get the kindergarten speech of "Now, now, we're all a team here..." and it won't get resolved anyway, you'll look like you can't handle conflict well. And the business with HR is sketchy too. Start looking for a new job ASAP.

  4. Anonymous

    This resonates.
    When I spoke with my coworker after the 4th unnecessary and inappropriate fire drill, I made it a point to ask questions to try and understand where she was coming from; her answers didn't hold water in the context of having anything to do with the role and responsibilities that our dept has. What I mean is, I let her know that if what she is trying to accomplish is communication and support the clients, then the concern should be how she communicates, due diligence before communicating (i.e., is it even necessary), and how the person receiving the communication will receive it - if we fail to communicate with the recipient in mind, then we should maybe consider the intent of the communication altogether. I let her know that receiving her emails where she has already wound up things and the people I support (like, a 6 email exchange string where she didnt bother to bring me in until AFTER she has wound everyone up and decided how the matter will be handled, each time it being wrong upon further assessment) feels like a slap in the face, I am blind sided. I didn't say it but she makes messes and then I have to take time to clean it up. I lost about a days' worth of time in 2 weeks with this nonsense but the bigger issue is the relationship issues she is creating with the internal clients. I will note here that this coworker took my questions as "attacking" her - so, questions in the context of trying to understand were taken as offensive...?....that is a new one! The other coworker who split her workload with me, the one I asked if this happens frequently, has been dealing with this for 8 months and she did go to our boss and yes, it was interpreted by our boss that my coworker that spoke up has trouble "working within a collaborative team".

    I do have the luxury of being a newbie and tabling all this in the context of 1) over the last 3 weeks, I observed x, 2) the concerns I have are y, and 3) I have some ideas that may help resolve x and y, and ask if my boss is open to hearing potential solution z.

    I have started looking for another job, which is sad because 1) it was 14 interviews (7 hours) and a 2-month long process to get this job and 2) I left a job where my former supv and my SVP, along with another atty I worked closely with, all offered to give me a letter of recommendation if ever I needed it - I didn't ask, it isn't something my former company supports, and all 3 are very demanding with their expectations of their team and helped me be a better version of myself because of it. Honestly, my former SVP said that the door will always be open if I change my mind, which is a consideration but I really wanted to push myself and stretch myself to do more, but this current job isn't that.

  5. Debra Sesholtz

    Agree with the response about documenting everything. This will help you remain accurate with what’s happened and stick to the facts when you do talk with your boss. You should definitely have a conversation with your boss. Since you are new, you can frame it with observations you’ve noticed in your first few weeks, that you have some ideas for improvements that could help productivity, and you’d like their thoughts. Be part of the solution. Your bosses reaction will help you determine if it’s time to consider moving on.

  6. Joan Williams, Senior Talent Acquisition Specialist

    I don't think you're out of line. It sounds like a sh*tshow.

    So what you do depends partly on your finances. Can you just afford to quit? A job search can take a long time - depending on what you do and the level you're at, it could easily be 6 months to a year.

    So if you can't afford to quit, I would fire that resume back up and restart the job search. I would also speak with your boss and try to get the items you mentioned above implemented.

    Unless they get their act together - and that's a big if - it doesn't sound like some place to invest your time long term.

  7. Crystal Howell

    Contact CLM see if the rep can do the training. Shouldn't be your job,when they paid for the system.

    Document the concerns with positive solutions, and discuss with your boss.

    Seems like they are in need of a Comi g to Jesus meeting to steer the ship in the opposite direction.

    Don't complain,resolve.

    If it fails look for recruiter.

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