This is a tricky, sticky wicket. It can be navigated. We have all been on BOTH sides of this one at one point or another. I am a fan of bullet points, so here we go:
- Don't defend your actions. You were wrong. That is why you are apologizing. If you do, everything you say later does not sound sincere.
- When you apologize, sincerity is everything. When done properly, it will actually strengthen your relationship because it opens the lines of communication instead of being a deficit.
- The easiest thing to do is to say you made a mistake. You need to accept full responsibility.
- If the other person responds, do not beg for forgiveness. Allow them to verbally vomit if needed, but hold your head high and keep your mouth shut as long as they are not abusive or personally attacking you. This is about their feelings and they have a right to be heard since you caused them pain - even if it was not on purpose. In the event it takes a turn, say "Jane, I am sorry; however, I can no longer stand here because I fear this is potentially damaging to our relationship which is the last thing I want. I am going to take some time to myself." Then, walk off.
- As a sidebar, people who beg for forgiveness tend to be repeat offenders. They repeat their negative actions over and over.
- Think of this as a strategic, military like, planned assault on negative emotions.
- Stay away from words like but, if, and just. They negate everything you say. They are what I call "minimizers". For example: "But, I didn't think you would feel that way, it was just a joke" is an attempt at control instead of an apology.
- Don't feel the need to explain or justify your actions. Thinly veiled excuses we call reasons take away from the apology.
- Remember an apology does not justify your actions.
- Be blunt and direct. It’s more effective to be blunt. Make it clear to the person that you are sorry. There shouldn't be a question.
- Don't use passive-aggressive language. This is the hard one for me. When we say things that places the blame for their emotions back on them because of our actions, we aren't truly accepting responsibility at all. For example, "I am sorry if I made you feel...." or "I am sorry you are upset because." We need to straight own it. Otherwise, we are apologizing for our attempted apology.
- Always be upfront and honest, even if it makes you sound like a jerk because you were or you wouldn't be here. We have all done it. It is a learning moment. We all have to swallow our pride and move on. Besides, no one likes to be told how to feel even when we are right.
- Don't ever allow anyone to tell you that apologizing makes you seem weak. It is quite the opposite. It is NOT the easy way out.
- You should apologize for your actions and then say you are sorry. For example, “I’m sorry I screwed up yesterday. It was disrespectful. I did it and I’m sorry.”
- They don't have to accept your apology. If they want to be a jerk that is on them, but I would disengage instead of getting into a pissing match that no one will win and everyone will lose.
- Tell them thank you when you are done.
It also makes the person think you’re a weak person. You’re not weak. It’s actually very effective to express remorse and then follow-up with positive action.
- Be grateful for the opportunity to put the past where it belongs and move forward.
- Don't wait to do it. Rip the proverbial band-aid off.
We can have a lifetime of regrets, always questioning and obsessing over what would've happened if.... Please do not torture yourself. This can truly be a positive experience.
Changing gears....
Now, when they only complain about workloads, I usually say something like, "If you spent all of the time and energy that you currently dedicate to complaining, to your career, how much more productive do you think you would be? How much less work would you have?" They also knew I had the power to eliminate their jobs, but that kept the ones that had no right to complain from shedding crocodile tears at my desk. Real ones are always welcome, but I don't do daily Pity Parades. You know who has a valid right and doesn't.... Some people just want to be acknowledged and celebrated and they don't care what it is for.
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