Just an update on my previous post.

Anonymous

March 21,2023 at 4:06PM UTC

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Just an update on my previous post. So, I called a recruiter and asked about my status on the portal and at the time she put me on hold for a few minutes and came back and stated that my application was not considered for the customer service position. I did thank her for the information and was polite about it. But yes, after the phone call I was disappointed because was really looking forward to this opportunity to work from home. But a couple of days later, I received another email that stated "I interviewed with a hiring manager for the customer service position. Your interview went well, and we would like to consider you for a position within the department." The training classes are delayed but and waiting for more to be scheduled with a possibility in June. As soon as details for training are available, we will reach out to you and move forward with the offers for the position." At first, I was like this is spam email, but it did have the contact person's name at the bottom of the email. So, I called the recruiter HR line and spoke to the same person who I spoke to previously and she did confirm the email on her end and was able to see it. So apparently, the recruiter stated the position opened back up again. I have to say that I am excited and just waiting to hear more details. I just had to share my update on the forum with everyone.

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AnonymousMarch 21,2023 at 6:42PM UTC
Nice! I'm happy for you.
AnonymousMarch 22,2023 at 10:49AM UTC
yea, first unless the new hire has an active employee # I would caution any definitive answer from a recruiter. Things happen. If there is communication they could have also provided a better answer of 'if there's an opening in the future let's keep in touch', type of answer. Things happen. Systems need updated and requisitions need cleaned up, not the best candidate experience, but hey humans. I had the same and then ended up getting a call to be interviewed and a fun seasonal turned into a career. Life is funny that way. Good luck.
Paulla Fetzek, MSEdMarch 22,2023 at 12:08PM UTC
Congratulations and thanks for the update! But I imagine this is mentally draining (back and forth). All the best to you securing the position!
AnonymousMarch 22,2023 at 6:16PM UTC
It is mentally draining and thank you
AnonymousMarch 22,2023 at 8:00PM UTC
I find it interesting that they didn't site the title in the email and said "a position within the department." It could be a totally different role, unless you confirmed with her when you spoke with her the second time. And if no official offer is made, you're not guaranteed the job will even happen. Keep looking for employment. This is a norm in today's job market.
Becca A.March 23,2023 at 2:34AM UTC
Congratulations and happy your persistence paid off!
Now, I am going to sound cynical but please stay with me... Still hold your breath, as in, don't celebrate as of yet. I say this as, what the previous commenter, Carrie Stiles noted about the title of the offer email not stating the title of the position DOES ring a yellow flag. And you still don't have a start date or title position revealed so nothing is cemented yet.
This means you should continue to actively and persistently pursue your other potential opportunities, and interviews, and fill out other applications for roles you are interested in.
Do not let your eagerness for a role show too much. As that will, unfortunately, present itself as desperation to potential employers and give them the signal that they can take advantage of you by means of offering you less than they would have offered with unnecessary limitations added simply because they know you want the job enough so you'll accept it. Maintain your composure and don't shy away from asking them uncomfortable but necessary questions to get a better understanding of the position they are now offering.
My rule of thumb that I go by when it comes to jobs is, "Unless I physically start that job then the job still isn't mine."
Crystal HowellMarch 25,2023 at 12:30PM UTC
Never give up hope, jf it's meant to be it will be without a timeline.
AnonymousMarch 25,2023 at 12:52PM UTC
Best of luck to you and I hope all goes according to what you’re looking for
AnonymousMarch 25,2023 at 1:07PM UTC
wow. happy for you but wouldn't hold my breath on this one. sounds like things are a bit chaotic at that place. (again, happy for you!)
Tamara crowleyMarch 25,2023 at 3:01PM UTC
I was a recruiter for a large company and I can see how this sort of miscommunication could easily happen. It is probable that there was another offer that fell through and you were next in line. No matter how, just know that if it's meant to be, it will be up to you! Stay professional, polite and positive. Thanks for the update.
AnonymousMarch 25,2023 at 6:14PM UTC
Thank you
AnonymousMarch 25,2023 at 3:45PM UTC
Did you actually interview with this company ? Did you get an offer letter ?Make sure it is not a scam. Do not give out any personal identification, bank routing number or submit any type of payment. I heard this is happening a lot to candidates.
If I am reading your post correctly, you were just checking your resume submission status from the company portal and the recruiter said “application” was not being considered for the role.
You need to interview for a position to get selected for a role within an organization.
AnonymousMarch 25,2023 at 6:14PM UTC
I did interview with hiring manager and did all assessments.
AnonymousMarch 25,2023 at 10:09PM UTC
That is good. But no offer in hand means no offer. Keep looking if you need a job in case this one falls through. Best of luck
AnonymousMarch 25,2023 at 4:16PM UTC
Robots have taken over the talent function in most big companies and there is also the human error element where you can do things in bulk and often times things happen in error. Definitely check this company out and make sure that they truly want to move you ahead before getting too in your head about it. Good luck.
misskelleypMarch 25,2023 at 5:25PM UTC
Just make sure the offer is real before you provide your SSN and banking info (for direct deposit) - there are job offer scams out there that are really convincing.
Gwendolyn FreeMarch 25,2023 at 8:46PM UTC
The best advice ever!
LYNDA LyleMarch 25,2023 at 5:41PM UTC
I hope everything is on the up and up and works out for you but please be careful. I am a Chief Human Resources Officer and have a 30 year career in HR and I can assure you that this isn’t how any reputable company handles recruiting, offer letters or new hires. Please verify the company and make sure that the email address and the phone number lead back to a true company via a Google search. If it is a real company and the email address and phone number don’t match look up the phone number for the company and call their HR department and verify it is legit. Unfortunately we live in a world full of scam artist and I have seen too many people who have had something like this happen to them and it’s not a/the real company and they have had them complete false paperwork to get all of their personal information I.e. social security number, date of birth address, etc. or have them download “training materials” to their personal computers and/or phone and then gain full access to everything they have on them I.e. banking login, credit cards, 401K, money markets, private photos, social media, etc. Please just be careful and protect yourself. I hope that it is true and a great opportunity for you but if it isn’t keep trying and you will find an even better opportunity, there are so many remote jobs post Covid you are sure to find a fantastic one!!
Gwendolyn FreeMarch 25,2023 at 8:45PM UTC
Such good advice!
LYNDA LyleMarch 26,2023 at 1:57AM UTC
Anytime my friend!! Have a great weekend!!
Anne Marie HMarch 26,2023 at 10:06AM UTC
Excellent guidance Lynda!!
LYNDA LyleMarch 26,2023 at 9:33PM UTC
Thank you Anne Marie
Gwendolyn FreeMarch 25,2023 at 8:41PM UTC
Congratulations! You got the job! Focus only on what you want and it can be real!
Anne Marie HMarch 26,2023 at 10:04AM UTC
Sorry but I'm confused...at one point you said your application wasn't considered...but then got an email saying your interview went well?? So, did you actually interview? If you did, then sure, I'd give that email status some credibility & keep my hopes up. If you only "applied" but never actually interviewed, then I suspect the recruiting agency's software is wonky as you shouldn't have received an email.affirming your "interview went well" if you didn't actually interview. I believe recruiters have many irons-in-the-fire, so they may not actually research the exact status of your application or your interview status when candidates call...I believe they're much more incentivized on calls from clients.
AnonymousMarch 26,2023 at 7:10PM UTC
Anne to clear up confusion I did apply back in February and did all assessments, got an email for an interview with a hiring manager a few days later. It was through zoom. I was told keep checking my portal for submission status. As of February 23, my status says, We have identified a potential opportunity for you” now this status came after it said interview in review. I called HR number and spoke with a recruiter about my status because it is now March and status has not changed. I was told that position I interviewed for was closed and my application was no longer considered. So two weeks ago I get am email from anther recruiter that I interviewed with a hiring manager and it went well. We would like to offer you a position within the customer service department. So I was shocked and called HR again to make sure email was legitimate. She looked up my email address along with the job requisition number and stated yes it was a legitimate email. the job had reopened and now just waiting for confirmation of training classes to start possibly June. As to the company it is United Health Group. Just keeping fingers crossed for good news soon.
Anne Marie HMarch 26,2023 at 10:56PM UTC
Knowing it's UHC, I can say I'm definitely not surprised hearing there's some (minor) confusion. My former coworker applied twice to UHC and they had a very convoluted HR process, some contradictory info about position and a candidate's status, but in the end, she WAS hired, and it was definitely worth the HR hiccups.. she's been there 3 yrs and she's vastly contented, she has been promoted at least once (maybe twice)... so since you've verified the job/ company's legitimacy, I don't think you can go wrong waiting on them- and I don't think you can go wrong in following-up either, especially if you're faced with an offer from another company and have a decision to make... it's not unheard-of for a candidate to accept a position and, if another offer should come thru on a more-dersirable position right after you've accepted, to retro-decline. I wouldn't make a habit of it, but if a dream job offer came thru albeit a little after I'd accepted another position, I might accept it and decline the offer I'd accepted. Employers know candidates are interviewing, and if they really didn't want to.lose you, they might "sweeten-the-pot" to convince you to stay. It's definitely not an employer's market these days, it's actually hard to find good candidates. Good luck!
AnonymousMarch 27,2023 at 2:08PM UTC
If you don't see RED FLAGS all over this employer's hiring process, what can I say...
(Many times, people want to believe something so much they overlook what are obvious red flags.)