I started a new job 8½ months ago, and from day one, I’ve experienced constant system problems.

I started a new job 8½ months ago, and from day one, I’ve experienced constant system problems. It wasn’t until last month that my employer took any action by issuing two loaner laptops, neither of which resolved the IT issues. They eventually gave me another laptop, but the same problems persisted.

The company uses Salesforce and 5Nine. I work in a medical call center handling inbound calls, and I only recently learned—months after starting—that calls are expected to last no longer than 17 minutes. Many of my calls exceed that time because patients often face serious health complications related to their ostomies.

My performance is measured by call length, number of calls answered, and four other metrics. I consistently exceed the goals for those other metrics. However, 5Nine frequently drops my calls, and the system regularly crashes, which prevents me from meeting the call metrics. This has created tremendous stress because I haven’t been given the tools or support needed to succeed.

To make matters worse, IT informed me just last week that my issues are “not a priority.” After months of this, I reached my limit, resigned, and found another job. I’m angry and disappointed because I genuinely liked the work and had hoped to stay and retire there someday.

It’s hard to understand how companies can set rigid performance goals while ignoring the technical problems that make those goals unattainable. When I raised my concerns with management, the response I received was simply that the manager is new and there’s nothing he can do. Frankly, it makes no sense—it’s a situation stuck on dysfunction.

Anyone else ever experience this?