Hi

Hi

I’m currently analysing and implementation and HR compliance processes and performance management practices. I’d love to hear from practitioners about how you handle a few areas in your organisations:

1. Does continuous feedback improve employee engagement and performance in a measurable way?

2. How do you make balance of hiring with maintaining compliance and fairness in the recruitment process?

What approaches have worked best for engaging employees in continuous sustainability learning (beyond mandatory compliance training e.g. green training)?

What are your thoughts about it?

Why women love us:

  • Daily articles on career topics
  • Jobs at companies dedicated to hiring more women
  • Advice and support from an authentic community
  • Events that help you level up in your career
  • Free membership, always

Share your insight

Join an authentic community that helps women support each other at work. Share your professional experience or ask for advice — you can even post anonymously.

11 Comments

Join the conversation
  1. Coach Nancie Kay Shuman

    I can comment on contunuous feed back. . .There was research several years ago regarding annual reviews. It was determined that they were not helpful, as they were too general and they were usually aimed at finding flaws to justify minimal raises and lack of promotions. When feedback is delivered in real time, it is often more helpful both for the growth of the employee and the outcome of the project. (Check out the research of Dr. Ronald Riggio) Also, when team members are working in a collabrative fashion, and all members understand and have agreed to the nuts an bolts of what is going on, including clear goals, the team is more productive, organized and effective. The teams also last longer, which means less forming, storming, norming and more performing. It's an older book, but Lessons from Mars covers this well. Okay, I am a Coach, this is my jam. I am happy to answer any questions regarding this topic.I will leave recruitment to others.

  2. Anonymous

    Hi Coach Nancie,

    Thank you for your detailed response to my previous query; it was very helpful.

    I have one quick follow-up question. Please feel free to respond:

    How can performance management be improved to provide career growth opportunities?

  3. Coach Nancie Kay Shuman

    Keep in mind that I am not a Career Coach. . .

    One of the first things is to make sure that managers are not simply supervising, but Coaching their team members towards growth and excellence. That there is a plan in place to help the team member to expand their skill set / knowledge / etc. Instead of doing this annually, set the goals for 3 months, 6 months, etc. But make them reasonable. We call this 3 foot tossed. Breaking something down into smaller, more visable chunks helps it be successful. Also helps to more quickly identify and deal with obstacles. Let's face it, having a goal which is a year out often means that little happens until month 11.

    But this approach requires the manager and team to be very interactive and hands on. Communication and other protocols must be in place and must be used and respected by all parties. This is why I focus on a High Performance Collabrative Framework before any work begins.

  4. Anonymous

    Thank you for your response and support on moving forward with this approach. I believe transitioning to a short-cycle framework is the most effective way to drive measurable employee growth and organisational excellence.

    I am still interesting to ask you about more follow up questions:

    When implementing a reward and recognition program is it better to implement reward and recognition based on individual or team performance or a combination?

    What best practice strategies for employee to encourage feedback and trust in reviews?

  5. Coach Nancie Kay Shuman

    Sorry for the delay in responding to this.

    If I were being Coach-like, I would ask which you believe is the best approach for reward and recognition. With a HPCF, generally a combo is what is seen as the best model. As for your second question, when using a HPCFs (High Performance Collabrative Framework), feedback is continuous, cooperative, open and transparent. A strong shift from the formulaic annual review system (which has been shown to not work) is necessary. Feedback is no longer a check list with a rating scale, it is direct, immediate, and clear. this does not mean that there is no paper trail or individual goals. It means that those things happen in real time.

    Also, a good leader, who is also on board with the HPCF, and part of the team, helps to build trust in the process. People who fall under the headings of Servant, Authentic or Compassionate leaders (per Northouse) shine in this. Flatten the heirarchy! But this also means that leaders must let go of control and trust the process. Which can be exceptionally challenging.

  6. Anonymous

    As a former recruiter and one who is always completing surveys, until recently, the survey results do not make change. The question doesn't provide feedback from whom. Feedback to employees, no, it doesn't help. Actionable and measured results make a difference. In the end, if an org or company wants feedback, the employees expect change to come from it, but it doesn't. If you do the same thing over and over you will receive the same results.

  7. SPQ

    I don't think I need to be from HR to say this but...

    1. It sure does help an employee to tell them small adjustments to make throughout their day, week, task, project, or goal (i.e. continuous feedback) as opposed to them finishing a project, quarter, or entire year and tell them they didn't meet expectations. It's just common sense and common courtesy. No one likes a surprise PIP. If employees got more constant and constructive feedback, they would know they are underperforming and more likely transition themselves out and save the employer the hassle.

    2. I'm not sure about compliance, but I can speak about fairness. Talent acquisition or HR will pre-screen applicants so I can't confirm or deny applicants enter fairly. But my selection process starts from a salary range review to ensure its in budget. Because my organization is very fiscally minded, the recruiter always lets the candidate know the range before starting the pre-screen. Fairness starts with transparency. If a candidate doesn't provide their range, it's an automatic rejection.

    Then, as the recruitment process starts, I start to review their pre-screen notes with the applicant's resume to make a selection. Sometimes I find things in the pre-screen notes that aren't strong but their resume saves them, some times the pre-screen responses were better than the resume. If both are not impressive, then it's a 'no'. Fairness here is more subjective because as a hiring manager, I am stack ranking a group of candidates on a scale based on how they responded and how well they've portrayed their skills and experience in writing. So I am actually looking for good communicators here, at least on paper.

    Those selected for an interview are given a case study to submit before the interview. I review each case study objectively and can typically line them up from a fantastic to poor scoring rubric. If they do not submit before the deadline, they're rejected. Fairness here is more objective because I can tell if someone knows their shit or not, as this phase is a hard/technical skills assessment. Typically I don't reject many at this stage--I have not received many poorly don't ones. I think the ones that don't know their field typically self-select out of this process.

    For fairness during the interview, I make sure I tell candidates the exact same information before the interview and ask all candidates the exact same questions, in the exact same order--even if they are internal candidates! For transparency, I tell them how many questions I'll be asking so they can manage their own time. If the candidate is doing poorly, I typically skip questions and wrap up. If the candidate is taking too long to answer, I will let them know how many questions I have left. If they are still taking too long I end up skipping them and wrapping up. At the end of the interview I have yes/no/maybe piles. If I have enough 'yes's I'll skip the 'maybe's. Or I go back to my notes to select 1 or 2 'maybe's for a second round. Again, for transparency and fairness my notes, their case studies, their resumes, and their pre-screens are passed to second round interviewers, so that they can be informed. I always make sure there is at least a second round with at least 2 top candidates to ensure to limit my own biases. Then I get feedback from the second round to make an informed decision.

    3. Sustained learning (continuous professional development) is built into their routine. I work in business that track time/capacity so managers allot time for PD. We also have systems that can track if they've completed X amount of hours or a course or earned a certificate.

    Companies that provide an individual training budget give employees the choice to use it, so that encourages employees to take an active role in self improvement.

    Additionally, as managers and leaders, we would set time aside to present lunch and learns. Even employees are encouraged to pick a topic of interest, research it, and present.

    We learn best when we share our knowledge, not always through formal training programs. Learning can be achieved by pairing 2 people on the same project, or through "Peer reviews" of work. Placing an employee on a special cross-functional project or task force also encourages learning from others.

    Learning can also be effective through experimentation. Managers and leaders can build in time for employees to work on "passion projects", or, purposely introduce a 3-day hackathon or a 2-hour design jam. The main thing is, management provides a problem to solve and people are given the time to explore and present solutions. Honestly, this is a fun way to learn (as it's intended that you do research) while doing work.

    There a lots of methods to sustained learning. I would ask AI to provide some methods for adult learning. You'll be surprised at suggestions you've not even dreamed of!

  8. Anonymous

    Treat all applicants with integrity, fairness, and transparency under the EEOC laws that are US Citizens without blatent racial discrimination.

  9. Anonymous

    Continuous improvement feedback is good, but when it becomes continuous micromanagement, it becomes fatigue and demotivate employees

  10. SPQ

    Not in the US. The range is encouraged to be in the job posting nationally, but not legally required for private companies, and that was not the company policy, which, as stated, was to provide it verbally during the pre-screen.

  11. Coach Nancie Kay Shuman

    Every State is different. In California, the law states that a salary must be included in the job posting. Check with your local laws on this one.

Browse recent posts

Fairygodboss VIP
Achieve your career goals.
Be part of the largest online career community for women to find jobs, advice, and support — for free.
Fairygodboss members