Improvement suggestions requested, please?

Marguerite Nico

August 8,2022 at 2:31PM UTC

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Improvement suggestions requested, please?

I've worked for one company most of my career. 25 years was in Customer Service, 4 years as an operations administrator, and one year as a sales support specialist. I had another job from July of last year that I left in April after I realized there wasn't any possibility of advancement.

I'm not finding anything customer service related that doesn't also have sales involved and that's a path I'd rather not go down as I do not take rejection well. That is something I'm keenly aware of and am working on.

I'd like to know if anyone has suggestions for what I can do to improve my employability. I'm 57 and I know I have several more years of work left. I have been taking advantage of my LinkedIn membership and have taken courses on customer service there. I am not completely certain service is going to be there without sales as well, so I'd love to hear if there are any suggestions to improve myself so I can stand out to companies to have them overlook my age and the fact that my resume really only has two jobs on it: the 30-year job, plus the one I left in April.

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Christi MillerSeptember 1,2022 at 3:36PM UTC
Are there any certifications you could get from LinkedIn? What about a segway into project management? What parts of service did you love? Are those areas something that could transfer into another area?
Marguerite NicoSeptember 3,2022 at 2:52PM UTC
I'm looking and not sure what the best certifications are. I like the project management idea. I think helping people with issues and resolving them is my favorite part of customer service.
Jennifer TaylorSeptember 1,2022 at 7:34PM UTC
Hmm... are you focused only on customer service? I'm wondering if pivoting to an HR Generalist position would work for you? It sounds like you already have a great resume full of operations, administrative, support, etc.
Marguerite NicoSeptember 3,2022 at 2:50PM UTC
No, I'm not focused only on service, but I do not have a bachelor's degree, only an associate's degree.
Every job posting I have read says "bachelor's preferred" and I haven't figured out the best way to put myself in the best light so they overlook that I don't have one.