I am Vella Likhitha, I have 2+years experience in HCL Technologies, on Domain-Servicenow in ITOM&ITSM modules.

I am Vella Likhitha, I have 2+years experience in HCL Technologies, on Domain-Servicenow in ITOM&ITSM modules.

I am looking for job change currently.

Worked as ServiceNow Admin-Developer in ITSM(Information Technology service

management) Module,

 Proficient in implementing ServiceNow modules including Incident Management, Change

Management, Problem Management, Knowledge Management, Field Service Management and

Service Catalog, while ensuring compliance with ITIL best practices.

Hands-on Experience on ITOM(CMDB) Module,

 Developed KPIs: Created and monitored KPIs to assess IT service effectiveness.

 Integration Solutions: Skilled in designing and implementing integrations, ensuring seamless

connectivity between ServiceNow and other systems.

 Discovery and CMDB Management: Proficient in conducting discoveries and managing

Configuration Management Database (CMDB) health.

please let me know for further details.

Thanks & Regards,

Vella Likhitha.