I agree that the resignation letter should be professional and courteous.
Regarding HR, HR is a leadership role that often has a reporting manager and subordinates. Just like any leader, HR wants to know what is going on and be aware of any issues in order to help remedy.
I began a new HR role in January of 2021 - I should have seen the glaring red flags during the interview. As a leader I reach out to other leaders, department heads, and others to get "real life" insight into workflows, team objectives, and pain points. Three people quit my first couple of weeks on the job. One retired, one had already submitted resignation and I did not have the back story, one simply sent a two line email the night before. Within a couple of more weeks more people were complaining, resigning, getting fired, or going on PIPs. During exit interviews - 5 or 6 in one week - one of the ladies resigning stated "I don't want to leave, I don't feel appreciated". Most of the other exit interviews echoed a similar theme. They pointed to direct leaders or other leaders for lack of direction, lack of transparency, lack of opportunity to have any dialogue, etc. Believe me, this place was constantly "re-designing" and re-outlining duties and departments.
As HR, I was very clear on how I approached exit interview and feedback - it needs to be balanced. And especially since I was newer, I did not always have the complete back story. But there should be a discussion with leaders with all exit interviews and triaging interviews that pointed to something possibly more significant. Another reminder point - yes, I am HR, I am also an employee. If there are issues, HR and every other employee feels the fall out and should feel responsible to remedy.
I had one manager reach out to discuss what was happening with her staff's exit interviews. The CEO came on board a few days later wanting to get immediate feedback (especially if there was something glaring) and to schedule regular meetings to discuss the interview responses and the leadership/organizational goals (especially regarding engagement and feedback). I thought that was a huge win.
The HR role I took was eliminated due to COVID; however, there were some very glaring issues with leadership that I should have recognized during the interview and while working.
Anyone in leadership is tied into and responsible for employee engagement and feedback. There are some employees that are simply "bad eggs". Those bad eggs can appear at any and every level of employee from top down. If feedback and improvement are not emphasized, it is not one employee's issue (i.e., HR). There is a bigger problem - ego, "this is the way we do things", or they simply do not care. Trust me, I've been there.
Therefore, write a professional resignation letter, be specific and professional in exit interview ("I'm seeking a better fit where I am supported and developed beyond what I am receiving here"). In one instance, I wrote a Glassdoor review "Management did not align with an autonomous and collaborative environment supporting growth and development" - nothing negative or ugly and not directed toward anyone specifically. It was an overall negative leadership experience. The definition of "people don't leave organizations, they leave leaders".
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