Have a current role wfh customer service rep(going on 4 years) and I prayed so hard to get this wfh job coming from no job for 3years and I currently hate it(hate a strong) very much dislike the role…

7 Comments

1. AnonymousFebruary 12,2025 at 2:54PM UTC

   While you keep looking for a new job, make sure to take breaks outside, walk at lunch and create a soothing stmosphere at home. You need to get very proactive with your space and routine so you can control your environment and help balance things.

2. AnonymousFebruary 12,2025 at 3:14PM UTC

   Does your employer offer any flexibility in the work location. Maybe you could try a WeWork type situation a few days out of the month or is there an opportunity for hybrid. I definitely prefer my 4 walls versus the traffic and everything that goes with having to report to an office at a specific time on a regular basis. However, flexible wfh is a lot different than inbound cs.

3. AnonymousFebruary 12,2025 at 3:53PM UTC

   Sounds like it's time to look for something else, maybe something in-office or something out in the world. Maybe there's a role that involves working at events/expos, or maybe you can transition into a role that requires field work. Do you have a mentor or coach you can talk to? High volume phone support is a HARD job with high turnover -- 4 years is really impressive.

4. AnonymousFebruary 14,2025 at 4:32PM UTC

   I haven’t thought about a mentor diff will look into

5. AnonymousFebruary 13,2025 at 10:16PM UTC

   I've been there, but not in customer service but in sales. And I learned to have a life outside of work. But it sounds like you like to help people, are customer driven and also can handle a lot of communication per day. What's missing is human 1:1 interaction. If I'm reading this right. Have you thought about working somewhere like a museum, library, or zoo. A place where you can interact with a ton of people, outside and inside but where you are not stuck inside all day. Could be you just need a change with other humans. Maybe a dispatcher for EMS services would serve you well. Think of other places your skills translate. I bet you will find many that will get you around more people and outside of the 4 walls.

6. AnonymousFebruary 14,2025 at 4:30PM UTC

   I honestly feel this what I ultimately neethat interaction

7. Eloise EonnetFebruary 14,2025 at 8:14PM UTC

   Thank you for sharing your situation here. It sounds like you need a change--either a real one or a shift of some sort to help you find connection again. A career coach might be helpful to you as you strategize and plan your next steps. Fairgodboss has a great selection to choose from (top of your screen, "Coach Connect" tab) in case it's helpful to you!