Most of the employees of my company work in our offices. But we also have people that work from home. One such person is B.
B originally reported to our office manager, but has been working with me since June 2019. Our office manager left in October, and since then, I'm now B's direct supervisor.
From the start, it was glaringly apparent that B lacked product knowledge for the client/line we're working with . She also lacked overall office skills. The former isn't an issue. Why would most anyone know about a specific product - unless he/she used it a lot of worked for a similar company elsewhere? The latter however was a problem and I echoed this concern with the then office manager.
Adding to this is the fact B is only part time. She's also in a different time zone from me. The OM told me that she believed B would pick up in no time and that my talent/love for teaching would be of benefit in bringing B up to speed.
B is amazingly sweet. And shows a sincere desire to take on any project I assign her. However, despite providing her with detailed product training manuals, as well as step-by-step instructions for nearly every project I give her... She's barely caught on.
Nowadays, I find myself contemplating:
1) Is the work she's getting done worth the time it's taking me to set up instructions for her to do the work?
2) She shows initiative during work hours. But I strongly believe that outside of work she doesn't try to improve skills that would really serve her at work.
3) At this point, I am extremely overwhelmed with my own workload. I absolutely LOVE teaching [in fact, it's not even that... it's WHO I AM]. But, the added stress of having to constantly teach/train B while trying to maintain my own work is insane. On average, I work an 10.5 hour day. So I either stop working on my projects to create instructions for her, or I do it at home after work.
4) In the past, she's made some extreme mistakes that have cost time and money to fix. HOWEVER... I myself have made several of these in my nearly 17 years here. In fact, many of them are common mistakes anyone can make.
5) There is work she's completing that I must admit I could NOT get done on my own. It takes her much longer to do it than it would take me. And I have to double-check everything.
6) I worry because my own work has begun to suffer with this stress [along with other factors in my life that aren't helping - but that's for a completely separate post].
Others that I have talked have said I'm crazy for keeping her on. They say I've given her more than enough opportunity and I should've terminated her already. I can't say that I disagree [even the fact that I'm crazy!]. There's one final piece though: If I should terminate her, I won't be able to hire a replacement.
So fellow FGBers... I'm reaching out. What are your suggestions/thoughts?
All the best...