This is long and about an industry not often posted here but I'm running out of resources.

This is long and about an industry not often posted here but I'm running out of resources.

I'm a hospitality industry worker who lost my primary job due to COVID lockdowns, and as such ended up taking a promotion at a fast food restaurant. Pay is decent enough that I just bought a condo and benefits are good (rare in this industry). I'm now one of 3 assistant managers and the only one who was promoted from within at this one store (I've been there in some capacity for the entire 6 years we've been open), though I have picked up shifts at other stores.

Our GM is a training manager and most new managers in the area come to our store for training. It's also the lowest volume store in the area.

The GM is now on a training assignment at a different store, possibly til the end of the year or longer. One of the other assistants (also opened the store, had been in the process of being transferred out to potentially take over yet a different store is now acting GM. She has serious anger management issues and curses constantly over minor stuff. Before there was someone above her keeping her in check. I can tell you she's been written up for it, although she denies she curses at people and "these kids make stuff up." It has reached a breaking point to where I am struggling to hold my temper and I've lost it multiple times in the past week.

I talked with old GM. She's begging me to hang in there, she's coming back. Talk to district manager.

So I talked with the district manager. She's actually quite approachable for upper management but tends to be a little too Pollyanna-ish and seems to really believe acting GM is working on her issues. (This is not exclusive to acting GM)

I've been offered a transfer to another store (directly by their GM), where I get along with the people but they are much less by the book than I am used to. Our 3rd assistant's father runs another store very close to where I live. He is ex military and runs his store like it but they also do close to twice the volume. I asked if he might be looking for another assistant, and was told "probably" but then heard them talking behind my back that I'd never be able to handle the volume (I actually believe working higher volume stores is easier due to more staff and better prep). So I doubt she's actually going to ask him.

Going above district manager's head is an absolute last resort - her boss is a nice guy who is aware of these problems already but also someone who looks down on anyone bringing in-store drama to his plate. I have been looking outside the company, but offering benefits right off the bat is important to me. What should I do?

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2 Comments

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  1. Anonymous

    Take any offer to get you away from the woman acting as GM. It doesn't sound like you will be offered the high volume gig.

    So far you don't have an offer so do what you can to take any fit offer from a smaller location.

  2. Anonymous

    If you believe you can handle the high volume store I think you should make that clear to them. If they still don't want to give you that job, and you don't want to take the other one that goes less by the book then you need to decide if you want to wait it out with the bad "acting GM" (which sounds tough in my opinion) or leave altogether. That really comes down to your personal finances and is something you need to think about.

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