Taking Your Place At The Table And Making Your Voice Heard

Karen Jacobson is Vice President of Commercial Customer Success at Autodesk. As the leader of the Commercial Customer Success team since 2018, Karen is responsible for driving customer success and renewals for our commercial non-named customers. Karen is also responsible for the enablement of our channel partners, supporting our partners in building their customers success practice and services organizations. Karen has been with Autodesk for over 20 years and has demonstrated passion and dedication in all of her roles. Her diverse background and experience includes individual Territory Sales Executive, Sales Manager, Channel Manager, Director of Sales Development, Director of License Compliance, and Senior Director of Global Renewals. Karen lives in Garrison, Minnesota with her husband, Erik and has 3 children, Meredith (21), David (19), and Noah (17) as well as their dog Chloe and cat “V”.

As Chief Customer Officer, Ms. Zornes focuses on delivering great Autodesk experiences for our customers and partners,allowing them to adopt Autodesk technologies faster and more effectively, and realize the full value of our products to imagine, design, and make a better world. Ms. Zornes oversees the global teams responsible for all aspects of customer engagement including Consulting, Customer Success, Partner Success, Product Support and Renewals. She embodies a customer-company mindset and has extensive experience in all facets of customer success, support, and professional services, from customer onboarding through renewal. Ms. Zornes has led teams of more than 6,000 professionals that serve the needs of customers across all market segments through both digital and human engagement. She has held senior-level roles in service product management, business development, strategy, managed services, channel services, customer support, and operations at companies including Microsoft, Zendesk, Cisco, and Siemens Business Services. Ms. Zornes is regarded as a thought leader in the industry on customer experience and customer success. During her 20+ year career, one thing has remained constant: She is passionate about the customer and believes that positive customer experiences drive revenue growth.

Stephanie is Vice President, Named Accounts, North America. She began her tenure with Autodesk over 15 years ago and led the sales teams responsible for our direct Manufacturing and Media & Entertainment customers. Stephanie started Autodesk’s first Global Named Accounts organization, which was focused on the M&E industry. This team covered both the Media customers like Google, Microsoft and Amazon as well as the core Film Studios, Visual Effects companies and Games customers like Disney Studios, Technicolor and Ubisoft. She led that team for 7 years before heading back to Manufacturing.Most recently, Stephanie held the position of Senior Director of Global Named Accounts Sales for Manufacturing. In this role, she was responsible for the sales team that looks after our largest, most strategic manufacturing customers in AMER, EMEA and ANZ. Today, as regional VP, Stephanie leads the Named Accounts sales teams in North America for all industries. She is responsible for strengthening our focus on high-value customer relationships, customer outcomes and high-growth accounts. Before Autodesk, Stephanie was involved with a variety of software technology companies in the areas of Collaboration, ERP and Business Process Management. She has held various sales, channel and business alliance roles throughout her career and has been an Executive Leadership Team member at a start-up technology company. Always with a global focus, her education, career and interests have taken her to much of Europe as well as Australia/New Zealand, Canada, Argentina and Brazil. Fresh out of graduate school, she co- founded and -owned a start-up company in Denmark, importing premium pet foods from the United States and distributing it to veterinarians and pet stores throughout the country. Stephanie holds a BS in International Management as well as an MBA from Thunderbird School of Global Management. She lives with her husband and two teenage children in the mountains west of Golden, Colorado. In addition to spending time with her family and following her children’s soccer and tennis competitions, she loves the outdoors. In the winter you can find her snowshoeing or cross-country skiing, and in the summer, she spends a lot of time on Colorado lakes on her Standup Paddleboard with her Portuguese Water Dogs Zoey and Bento.