If you’re looking for someone (or have leads) who can develop and execute high-impact customer success strategies, let’s connect! I’m a Customer Success and Operations Leader with over 8 years of experience in SaaS and enterprise customer management, specializing in customer retention, incident management, and digital transformation. I excel at optimizing service delivery, aligning cross-functional teams, and implementing scalable success frameworks that drive measurable business impact. My expertise in CRM systems, KPI tracking, and customer health score modeling allows me to create proactive success programs that enhance customer satisfaction and revenue growth.