Hello fellow job seekers!

Anonymous

October 20,2021 at 10:16PM UTC

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Hello fellow job seekers!

I'm a little out of practice with the interviewing stuff, so I wanted to get a sense check from everyone else here:

I had an interview scheduled for a customer success manager position with a startup company about 2 weeks ago. It's a screening call, but it's with the lead of the Customer Success team, as opposed to a recruiter or HR. She said she had an emergency come up, and asked if we could reschedule. So we rescheduled for this evening, 7:00 p.m. my time (she's on West Coast of US).

An hour before we are supposed to meet, I just got a message from her, asking if we can reschedule because she has a personal emergency.

My question is, should I just let this one go? Or should I give her another chance and reschedule again? (I think I know the answer, but I'm curious what other people have to say)

Thanks!

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Susan ShafferOctober 20,2021 at 10:25PM UTC
I would give her another chance. Regardless of what happens, interviewing is always good to do. It keeps you fresh on what companies are asking and builds more confidence. Good Luck!
AnonymousOctober 20,2021 at 10:33PM UTC
Give it one more chance before giving up. I understand that you'd want to just ditch it. Clearly they need help. You could be the solution to all their problems.
Good luck.
PH SmithOctober 21,2021 at 2:02AM UTC
I'd give it one more chance. This could be the one.
AnonymousOctober 21,2021 at 2:10AM UTC
She's an idiot but if you can slide past her maybe thing improve as you move up the chain.
Paulla Fetzek, MSEdOctober 21,2021 at 1:00PM UTC
What an unkind thing to say about a person you don't know.
Lori Laurito BetzOctober 21,2021 at 4:56PM UTC
Anonymous…checks out
Eva SteortzOctober 21,2021 at 2:37AM UTC
I give people extra latitude these days. Life is super challenging for most trying to balance the pressures at work with home life. She may really have something intense going on in her life.
Chloe ShauckOctober 21,2021 at 3:24AM UTC
I'd give her another chance. It's always great to have interview practice and this may just be a bad seed at a good company. OR there has been 2 things that come up super last minute and the company is willing to be flexible and work with their employees - something that can be very beneficial to you!
AnonymousOctober 21,2021 at 12:19PM UTC
Ensure she is ok. Reschedule and keep looking for new opportunities. I look at each interview as an opportunity to further my own interviewing skills. Good luck!
AnonymousOctober 21,2021 at 12:28PM UTC
Reschedule. Two important traits of a person in the customer care field are empathy and patience.
Plus, during these times especially, she could be having severe personal/family extenuating circumstances.
Best of luck!!!
AnonymousOctober 21,2021 at 2:32PM UTC
Absolutely. It does not seem to be a make up or clothing emergency. Sometimes real life situations happen .
Paulla Fetzek, MSEdOctober 21,2021 at 1:16PM UTC
Hello!
If you really love the job idea and really want to get the position, I'd say hold on. If you need to get a job, I can't imagine the interview wouldn't understand being she's had to cancel twice.
For me personally, if she cancels a third time, I would then consider the position a loss and move on. But then again, if you really are interested in the company and job, it may be worth hanging on. Look for other work in the meantime - there's no harm in that.
Sharmil McKeeOctober 21,2021 at 1:28PM UTC
The interviewer's actions aren't normal but that's Ok. We aren't really living in normal times, right now. Give her some grace. Do the interview because it's good practice. Good luck.
Antonia CalzettiOctober 21,2021 at 1:45PM UTC
If she does it a 3rd time, I'd release it. If it's meant to be it will be.
AnonymousOctober 21,2021 at 2:20PM UTC
It’s a good opportunity to ask about flexibility. If she does this for herself, can she flex for you? How do they handle it when employees have personnel emergencies? Could be a positive for you.
kay JackOctober 21,2021 at 2:31PM UTC
The emergency was in the same day which means a minor emergency turned into something more serious . I would give the interviewer an opportunity to reschedule .
AnonymousOctober 21,2021 at 3:20PM UTC
Definitely give her the benefit of the doubt and reschedule. She is learning that you are sympathetic and flexible which are good traits to have for Customer Success.
Stay safe and be blessed.
Kathleen FisherOctober 21,2021 at 3:25PM UTC
I agree with the person saying “empathy and patience” or something like that, are important traits for a person in customer service.?
Wait it out and see if they schedule again. Keep looking in the meantime. Let us know how it goes.
JYJOctober 21,2021 at 3:43PM UTC
Give her the benefit of the doubt. We're still living in crazy times and life happens. If she does it again, look elsewhere.
AnonymousOctober 21,2021 at 6:34PM UTC
Thank you so much for the feedback, everyone!
I did indeed reschedule with her, saying something like, "I hope it all goes okay." Looking at her LinkedIn profile, she has an impressive background, and has only been with this company for several months. So I would also imagine, on top of whatever else, she's still getting her footing here.
Moriyina Cole, MBAOctober 21,2021 at 7:00PM UTC
Give her a chance.
AnonymousOctober 21,2021 at 8:55PM UTC
Just like all of us, life happens. Give her a chance
AnonymousOctober 21,2021 at 9:09PM UTC
Even if she's very unprofessional and unprepared you have have deal with her as part of the hiring process. The rest of the team may not know she is slowing things down by her last minute rescheduling.
If you get pushed out of the running because of a delay in screening, I would try and let someone at the company know.
DanielleOctober 22,2021 at 12:55PM UTC
The real question here is, do you really want the job? Yes, this is completely unprofessional and absolutely disrespectful of your time, however things happen. We don’t know truly why she keeps cancelling. If you want the job, yes keep waiting for her. If not, email her to remove yourself from the running and move on.
AnonymousOctober 22,2021 at 2:15PM UTC
Do you want to work with someone who behaves unprofessional and is consistently inconsiderate? I've done this dance w/VPs, HR and Dept. Heads/Leads. Once maybe, but twice highly unlikely.
Sarah StantonOctober 25,2021 at 12:09AM UTC
This is what I completely agree with. If they like this and you don’t even know them, then they like this on the regular, inconsiderate.
Rika M PhippsOctober 22,2021 at 9:52PM UTC
Well... it does seem odd that she had to reschedule twice for the same appointment. You already went to a time that was supposed to be convenient for this person. I'm giving the yellow light, to proceed with caution. While yes, things can happen, but, I find this to be a bit off-putting because how often is this supposed to happen? Are they going to cancel your training, therefore pushing back your start date? If so many emergencies come up that your initial appointment had to be cancelled twice, how organized are they in starting up?
TK ParksOctober 23,2021 at 3:48AM UTC
Unfortunately, it is not uncommon to experience multiple reschedules in a start up environment. :-(
Susan LeopoldOctober 29,2021 at 6:13PM UTC
I would give her another chance and good luck!
Annie LimNovember 2,2021 at 8:16PM UTC
I realize this is an older post but I still want to get this out there: I would give her another chance. This is a good opportunity for perspective taking. Let's say you are an employee and you find yourself in a tough period with constant emergencies, most likely due to an ongoing situation. You would want your employer/manager/supervisor to be understanding toward you. Basically, give the benefit of the doubt and don't take it personally. Of course take other things into account, such as the vibe you're getting from her and the workplace, how much you want this position, whether the constant delaying is worth your time, etc. If it's not worth it, then you could focus your attention on other more important things. That part is up to you because we really don't know what's going on on her end.