Client Service Specialist w/payroll

ADP

4.4

(608)

Milan, Italy

Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

    #6011870311182024

    Position summary

    ant systems (CRM) to log, update and track client requests through to satisfactory resolution.
    • Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
    • Implement the technical analysis for Technical Service Team
    • Communicate to Technical Service Team all the product errors or ask for support about complex client queries
    • Actively managing own knowledge and skills to meet task productivity and quality
    standards
    • Identifying service, process and product improvements
    • Assist with client user groups, internal workshops/focus groups
    • Share own activities and best practices with the other members of team

    SUPERVISORY RESPONSIBILITIES:
    • Will be expected to work under own initiative for day to day tasks in line with overall management guidance.
    • Reports to the Cloud Service Manager and has no direct supervisory responsibilities but will be expected to manage project resources.

    SKILLS AND KNOWLEDGE:
    Knowledge required:
    • Microsoft Office (including Advanced Excel)
    • Excellent customer service skills
    • Excellent ADP Payroll Products knowledge (desirable)
    • Strong data importing, extraction and report writing skills
    • General ledger (desirable)
    • Payroll legislation

    Skills required:
    • Must be able to demonstrate the competencies as detailed in the Leadership
    Expectations for Individual Contributors

    Leadership Expectations:
    • Business Leadership: Creates and articulates a vision and inspires others to action. (Strategy and Planning- Results Accountability)
    • People Leadership: Focuses on Impactful Communication and Relationship Building to develop internal and external relationships required for success.
    • Market Leadership: Drives a performance based culture that engages associates to achieve excellence(Client focus - Outside in Perspective - Bias for grow).

    EDUCATION AND EXPERIENCE:
    • Strong customer service experience
    • Payroll / Time Experience
    • English (desirable)

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

    Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

    Why you should apply for a job to ADP:

  • Ranked as one of the Best Companies for Women in 2022
  • 4.4/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 91% say women are treated fairly and equally to men
  • 93% would recommend this company to other women
  • 92% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.