Director, Process Management

quality outcomes for our customers and advancement of partner and vertical expertise.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

• Develop and communicate strategic goals

• Manage relationships with key stakeholders

• Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals

• Serve as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals

• Manage escalated issues and provide direction.

• Develop training and process documentation in support of advancing vertical and partner channel business initiatives.

• Function as a consultant and business partner to other organizations within ADP

• Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods

• Serve as client consultant at conception of projects, collecting and analyzing business objectives

• Work directly with 3rd party external partners

• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

• Prepare and present business result presentations

QUALIFICATIONS REQUIRED:

• Bachelor's degree or equivalent experience

• At least 8 years of experience; Implementation, Service, Loyalty, Partner Channel and or Program Management

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Experience in Construction Vertical

• Experience working with Enterprise Resource Planning (ERP) platforms

• Understanding of Value Added Reseller models

• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing

• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

• Ability to work and thrive in a team environment, focused on achieving results

• Ability to pivot focus and supports change management

• Ability to work both independently and as part of a team

• Strong client relationship building skills

• Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level

• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

• Proficient in the latest web technologies and working knowledge of various operating systems

• Proficient using Microsoft Office

• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.