Technical Support Consultant with French

ions such as: where do I find this functionality?

• Follow batch programs launch and execution rigorously

• Solve client bugs (tracked via our CRM system) within contractual SLAs

• Report activity (qualitative, quantitative).

• Solve requests: by developing, testing, answering Front Office consultants

• Offer best service to customers

• Establish a close partnership with Front Office consultants

• Tracks activity via CRM in order to give visibility to the team on all actions taken

• Write or amends existing technical process specifications

• Refer difficult cases to a second level support team

• Is able to perform functional tests on the application

• Maintain mailing list documentation and application contacts up-to-date

• Make sure the payment planning of all customers is up-dated and set up payment process follow in the support calendar

• Program and follow the execution of payroll processes and inform the client by mail or CRM

EDUCATION AND EXPERIENCE:

Education: Graduate degree, or related experience

SKILLS

• French oral and written - C1 level

• Previous knowledge of HCM solutions is a plus

• Understanding of French payroll is a plus

• Basic SQL skills

• Solid understanding of Microsoft Office

• Client Service experience

SOFT SKILLS

• Good relationship skills

• Good analytical skills

• A taste for customer service and responsibilities

• Ability to adapt and manage complex situations

• Autonomy and initiative

• Good teamwork skills

• Logical, organized, rigorous in applying the process, curious

• Knows how to manage stress

• Good interpersonal skills

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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