Senior Manager, Commercial Strategy & Offering - Unified Commerce

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the Role

As the Senior Manager, Commercial Strategy & Offering - Unified Commerce, you will own Adyen's commercial strategy and the evolution of Adyen's in-store and omnichannel offering for enterprise customers such as H&M or Joe & the Juice. This role is global in scope and entails both the defining of the long-term vision and strategic direction in partnership with the product organisation, as well as the commercialization and go-to-market of the offering and its underlying products. Sitting in the Global Commercial Strategy team - at the direct intersection of Product and Commercial - you will act as the strategic bridge advocating for our customers' online checkout, in-store, hardware, shopper experience and loyalty needs across multiple industries - in direct collaboration with your GCS peers who own in-store heavy industries such as Retail, Food & Beverage and Hospitality. LYour primary goal is to drive net revenue growth for your segment through strategic expansion, differentiation, and deep product adoption.

What You Will Do

1. Offering Differentiation & Commercialization

• Strategic Packaging & Narrative: Define the long- and short-term commercial value proposition ("what we sell, to whom, and why"). Package, bundle, and scale Adyen's Enterprise Offering across verticals and regions.
• Future-Proofing & Readiness: Anticipate market and regulatory shifts to evolve your offering, ensuring it stays competitive and meets customer needs and expectations before scaling.

1. Customer Insights & Product Prioritization

• Voice of the Customer: Build direct customer relationships to inform strategy, trade-off decisions, and GTM execution. Identify cross-segment/market/industry patterns in customer feedback and translate them into clear, data-driven recommendations.
• Roadmap Partnership: Partner closely with Product Leadership to inform roadmap priorities, run commercial discovery to incubate early innovations, and ensure development drives tangible value creation.

1. Go-to-Market (GTM) & Commercial Enablement

• GTM Execution & Adoption: Own the ultimate market adoption of your offering. Drive end-to-end commercialization and GTM execution; lead product deep-dives and vision-selling with key customers.
• Global Enablement & Alignment: Collaborate with Vertical and regional commercial teams, Product Marketing and Commercial Academy & Enablement to ensure global commercial teams are fully equipped on specific segment and vertical needs and have a clear and compelling offering to position and sell.

Who You Are

• 10+ years in strategy, commercial or business-unit roles, with hands-on exposure to product and go-to-market
• Customer success is your north star. You are highly motivated by direct customer interactions and comfortable owning the commercial success of a specific segment, comfortable going deep enough on product to shape the offering and GTM with product teams
• You thrive between Product and Commercial. You can synthesize large amounts of fragmented, global feedback and market nuances into structured, actionable insights and translate technical capabilities into clear, compelling commercial narratives and GTM motions
• You are a strategic thinker with a proven track record in commercial or corporate strategy: navigating complexity, setting direction and translating it into execution
• You are adept at driving cross-functional alignment and influencing decisions without direct authority.
• You navigate ambiguity and simplify complexity with ease and thrive in a fast-paced, results-oriented environment

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.