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Senior Telephony Engineer

American Family Insurance

4.6

(10)

Madison, WI

Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).

    • #R38172

    Position summary

    w level specifications and system design plan.

    • Understands and identifies system dependencies.

    • Provides appropriate documentation for design decisions, estimating assumptions, code modules, and performance metrics as required by organization standards.

    • Defines, conducts, and/or participates in testing (i.e. unit, system integration).

    • Prepares, leads and/or participates in development walkthroughs.

    • Collaborates with others regarding effectiveness of systems flow, data usage and manual or automated processes to verify requirements.

    • Ensures software development meets standards for programming, design, performance, quality, and security. Identifies and recommends areas for improvement in planning, design, development, and testing.

    Specialized Knowledge & Skills Requirements

    • Demonstrated experience providing customer-driven solutions, support or service.

    • Demonstrated experience of Java application architecture and API development standards.

    • Preferred qualifications include prior experience with Genesys , Cloud experience, and telephony experience.

    • Demonstrated experience communicating technical information.

    • Demonstrated experience developing complex software/systems using one or more programming language.

    • Demonstrated experience establishing, using and supporting integration and communications technologies between applications, databases and technology platforms.

    • Demonstrated experience analyzing and estimating project size and work efforts for software solutions.

    • Demonstrated experience writing and modeling application system design and program specifications.

    • Solid knowledge and understanding of systems development life cycle (SDLC).

    • Solid Knowledge and understanding of integration and migration strategies and technologies.

    Additional Information

    • Offer to selected candidate will be made contingent on the results of applicable background checks

    • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

    • Sponsorship will not be considered for this position unless specified in the posting

    • Selected Candidate will be required to attain 3 Genesys Certifications within 6 months upon hire date.

    We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

    We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

    #LI-BC2

    Why you should apply for a job to American Family Insurance:

  • 4.6/5 in overall job satisfaction
  • 4.9/5 in supportive management
  • 80% say women are treated fairly and equally to men
  • 90% would recommend this company to other women
  • 80% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • Matching employee donations up to $3,000 each year to qualifying nonprofit organizations.
  • Paid leave program offers two weeks of paid time off each year to parents to care for a child, spouse, domestic partner or parent.
  • Children of employees can apply for an annual scholarship of $2,500 for up to four years ($10,000).