Customer Quality Engineer - (E5)

r our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Demonstrates depth and/or breadth of expertise
  Designs and creates new and innovative methods for training delivery and lesson plans for others to follow
  Ancipates challenges and proactively takes steps to address issues
  Create a Quality COE to train and develop the field organization
  Works independently and in complex situations.

• Develop guidelines for managing the customer escalation process
  Able to communicate and work with cross-functional teams to address product issues across multiple functional areas (software, mechanical, electrical)
  Anticipate different customer reactions and tailor my approach

• Develop new methods for others to use to capture the voice of the customer during quality reviews
  Implement new solutions to fill gaps in performance
  Identify new Key Performance Indicators (KPIs) to be measured against in complex situations.

• Develop Best Known Methods (BKMs) for how to drive closure to critical field issues and how to avoid the specific issue in the future
  Lead the organization to address systemic issues and drive critical issues to completion
  Anticipate escalation and proactively influence the customer to diffuse the situation

• Create new methods & BKMs for QMS reviews and ISO audits
  Experience working on QMS reviews across multiple domains
  Lead ISO audit issue resolution

• Provide input to improving the 8D/Advanced Problem Solving (APS) process as required
  Monitor the industry to identify innovative complex problem solving techniques
  Possess experience applying the 8D/APS process across the entire system (multiple domains)
  Serve as a Master Trainer for APS classes

• Serve as the SME for Field High Volume problem knowledge center

Functional Knowledge

• Regarded as the technical expert in their particular field

• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 25% of the Time

Relocation Eligible:
No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.