Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Treasury Services and Products help our Wholesale Banking Clients manage their Cash flow and liquidity and optimize their financial risk. Key Treasury Services enablers include Payables and Receivables, Payment solutions and simplified Account Management while safeguarding clients against potential Frauds.

Job Description*

Treasury Shared Service team handles monetary and non-monetary service requests for Treasury Clients. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities*

• Understand client's need and address it appropriately either by straight through processing or engaging appropriate business partner

• Interacting with onshore business partners via phone / e-mail

• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy

• Determine the best course of action for the Customer to resolve their query

• MIS Reporting & Data Analysis using Microsoft Office tools

• Knowledge management and training delivery as per business requirement

• Manage client escalations

• Provide subject matter expertise on process & operational queries driven by multiple years of experience

Requirements*

• Strong analytical, problem-solving, and organizational skills with high attention to detail, especially in Treasury Services operations.
• Proficiency in Microsoft Office (Excel, Word) and effective Outlook/email management, with the ability to multitask and prioritize work efficiently.

Education*

• Any Commerce / Finance Graduate

Foundational skills*

• Fundamental understanding of Treasury Services
• Strong Analytical and Problem-solving skills
• Have strong communications skills - both verbal and written
• Strong organizational skills and attention to detail, and good with numbers
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Have strong organization skills -ability to switch between tasks and to prioritize work effectively
• Willingness to learn and adapt to business needs
• Must have an eye for detail

Desired skills

• Must be collaborative / curious / driven / continuous learner
• Ability to multitask and adapt to change
• Self-motivated and results orientated
• To be flexible to work in rotational shifts

Work Timings*

• 8.30 PM to 5.30 AM IST (Changes as per US Day light saving requirement)

Job Location*

GIFT