Pharmacy Technician - Specialty Retail

ends.
Compiles customer complaints, inquiries, or concerns for senior managers to help improve future customer service outcomes.
Monitors key sales metrics related to daily, weekly, and monthly sales revenue, units sold, average transaction value, and conversion rates.
Operates within the point-of-sale (POS) system to process transactions, handle cash, and operate payment terminals.
Drives effective team collaborations with specialty retail associates and technicians to provide customers with a positive experience.
Determines how best to prioritize tasks and manage workloads to ensure the timely completion of customer requests and specialty retail services.
Performs basic repairs or provides step-by-step instructions to customers to help resolve issues with specialty retail products and/or services.

Education
High school diploma or equivalent required.

Prior Relevant Work Experience
0-1 year

Essential Qualifications
Working knowledge of problem solving and decision making skills
Certified Pharmacy Technician (CPhT) preferred.
Certified Specialty Pharmacist (CSP) preferred.

Requisition Job Description

Requisition Job Description

Position Summary
The primary responsibility of a Pharmacy Technician I is to accurately, and efficiently perform backend store fulfillment functions
which includes filling and shipping prescription medications, and inventory put away. Pharmacy Tech I's will also assist with front
store functions including customer service, cash register operation, and data entry when needed.Primary Job Duties & Responsibilities:
Responsibilities % Time

Fill prescription orders accurately and efficiently.

Fill medication orders accurately and efficiently in accordance to the prescription requirements.

Accurate counting of medications utilizing a manual process as well as Kirby counters.

Prepare orders for shipping by selecting the most cost effective methods for delivery while meeting the needs of the patient.

Accurately put away medication orders in assigned placement area to ensure accuracy in tracking inventory and filling patient orders.

Tech I also applies to Technicians in training who are new to Specialty retail. These techs may be learning functions related to the Tech II role including entry of prescription orders, verification of benefits, prior authorizations and other tech II functions.

85%Perform ancillary duties to support the front end Pharmacy operations.

Provide customer service to walk in customers.

Operate the cash register, accept payment and accurately distribute the medication order to the patient.

Contact patients by making refill reminder calls to ensure compliance.

Assist with prescription data entry when needed.

15%Required Qualifications

• 6 months computer experience.

• 6 months as a pharmacy technician or in a pharmacy environment, or completion of a pharmacy technician-training program

• Basic pharmacology knowledge, which includes the ability to weigh, measure, calculate dosages and convert units of measure.

• Excellent customer service skills.

• Ability to lift a minimum of 40 pounds and stand on feet all day.

Preferred Qualifications

• Attention to detail.

• Excellent organizational and prioritization skills.

• Excellent interpersonal skills.

• Ability to make decisions and resolve issues.

Education

• High School Diploma or General Equivalent

Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 03/28/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.