IT Front-End Application Systems Lead Analyst

sures effective testing standards and quality practices in collaboration with external partners, and drives continuous improvement of system performance and business processes.

Overall, this role requires strong CRM/ERP functional knowledge, business analysis capability, and hands-on experience in application lifecycle management to support stable and scalable regional operations."

"1. CRM Deployment & Enhancement Management

• Lead CRM (NeoCRM) deployment and post-go-live enhancement initiatives across APAC
• Collaborate with business stakeholders and product owners to gather, analyze, and prioritize enhancement requests

2. Agile Delivery & Sprint Execution

• Work closely with Scrum teams to plan and execute sprint-based delivery for system improvements
• Facilitate requirement workshops and ensure alignment between business needs and system capabilities, balancing business value, complexity, and feasibility

3. Application Support & Governance

• Provide Level 2/3 application support, driving issue analysis, resolution, and escalation management
• Drive application support governance, including SLA tracking, performance monitoring, and continuous improvement
• Utilize ServiceNow to manage incidents, problems, and support performance

4. Test Governance & Automation Coordination

• Define test strategies, requirements, and documentation standards for applications
• Act as the governance lead for test processes to ensure adequate coverage and quality
• Collaborate with external partners to implement test automation solutions (e.g., Tosca)

5. Release Management

• Coordinate with product owners and external vendors to manage application releases across the region
• Ensure release processes are standardized, well-documented, and effectively governed

6. Business Analysis & Process Improvement

• Perform business analysis activities, including process modeling, root cause analysis, and solution design
• Drive continuous improvement of business processes supported by CRM and ERP systems"

Qualifications:

Bachelor's degree in a technical discipline such as Computer Science, Mathematics, or Engineering; Master's preferred.
Minimum of 7 years of relevant experience
"

"- Strong functional expertise in CRM and ERP systems, with a solid understanding of related end-to-end business processes

• Hands-on experience with NeoCRM; SAP knowledge is a plus
• Solid understanding of software development lifecycle (SDLC), Agile methodologies, and DevOps practices
• Proficiency in business analysis techniques, including process modeling, data analysis, and root cause analysis
• Familiarity with application release management and support processes, including set up, governance and performance tracking
• Understanding of application support processes and IT service management practices (e.g., incident and problem management); ITIL knowledge or certification is a plus
• Exposure to test automation tools (e.g., Tosca) is preferred"
  "- Excellent communication skills in English (written and verbal), with the ability to effectively engage business stakeholders and IT teams
• Strong stakeholder management capability across functions and regions, including the ability to align and influence diverse audiences
• Solid understanding of business processes and the ability to translate business needs into system solutions
• Strong analytical thinking and structured problem-solving skills
• Demonstrates ownership, accountability, and the ability to work independently in a dynamic environment
• Ability to manage multiple priorities and collaborate effectively in cross-functional settings

At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.