Manager, Information Systems

ogress, and ensure timely closure of tasks/projects.

• Foster a collaborative and accountable work environment.

5. Service Operations & Ticket Management

• Monitor, escalate, and ensure closure of incidents, service requests, and change approvals through ServiceNow or similar ITSM platforms.
• Manage end-to-end ticket lifecycle including root cause analysis and preventive measures.

7. Automation & Scripting

• Utilize Linux, Salt, Ansible, and scripting languages (e.g., Python, Bash) to automate operational tasks.
• Improve workflows and reduce manual intervention.

9. Stakeholder Engagement

• Take ownership of projects and tickets from initiation to closure, collaborating with cross-functional stakeholders to deliver on commitments.
• Communicate effectively with technical teams, vendors, and management.

11. Continuous Improvement & Self-Driven Execution

• Identify opportunities for process enhancements and implement best practices.

• Drive initiatives proactively without excessive supervision.

Required Skills & Qualifications:

• Technical Expertise:

• GCP expert-level proficiency (80%).

• AWS working-level proficiency (20%).

• Strong knowledge of Linux server administration.

• Experience with automation tools: Salt, Ansible.

• Skilled in scripting (Bash, Python).

• Operational Experience:

• ITSM tools (ServiceNow), change management processes.

• Leadership:

• Proven track record in team management and mentoring.

• Other:

• Excellent problem-solving skills and decision-making under pressure.

• Strong communication and stakeholder management skills.

Preferred Qualifications:

• Google Cloud Certified Professional Cloud Architect or Cloud Engineer.

• AWS Certified Solutions Architect - Associate/Professional.

• Experience in multi-cloud operations and hybrid environments.

JR013653