Senior Systems Engineer

it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating - doing more with less while remaining secure. And that's just the beginning

Experience of 8 years in core Windows servers for L3 position.

• Knowledge on AD, DNS, DHCP, Group policy.

• Basic Knowledge on Storage and Strong knowledge on Windows Server.

• Strong knowledge on OS and patching trouble shooting.

• Basic knowledge on Network and Vmware (L2 level). Strong knowledge on Backup troubleshooting.

• Windows Cluster

• Basic Azure knowledge (will be add on)

Roles and Responsibilities

• Providing support to primarily external customers

• Interact with customers, end-users and team members on a daily basis.

• Troubleshoot Windows environments

• Escalation points for lower tier technical teams

• Installation, configuration, maintenance and support for hardware, operating systems and applications

• Participation in completing customer change requests and problem ticket resolution outside of normal business hours.

Mandatory Skills

• Windows 2008, 2012, 2016, 2019, 2022 Server Operating System Administration

• Knowledge of Windows Clustering and Network Load Balancing

• Strong skills in configuring, maintaining and troubleshooting server-class hardware
  (Preferably HP, Dell, IBM, Cisco, Blade Chassis)

• Good troubleshooting knowledge of all the current Windows OS version and Active Directory, Active Directory Certificate Services.

• Experience troubleshooting and resolving network related issues, including a fundamental knowledge of networking concepts

• Experience identifying issues and determining root cause via a consistent, logical approach

• Proven track record providing excellent customer service

• Good to have skills: Good Communication Skills, VMWare and Storage Knowledge to have an understanding on the Whole Environment

• Understanding of multiple scripting languages to develop solutions for automation and reporting

• Research system vulnerabilities and provide documentation for future use implementing corrective actions as required

• Shift 24 X 7

JR012557