Site Reliability Engineer

to enhance our SRE team.
This role offers excellent career progression, as our division is in a state of growth-expanding both in-team size and client base. There are numerous opportunities to advance your career with us.

Key responsibilities:
• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s;
• Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure;
• Collaborate with the data engineering team to ensure efficient data flow and transformation;
• Develop and maintain accurate technical documentation in the form of operational runbooks;
• Perform standard pre-approved changes within the scope of our client's Change Management Process (i.e. new users, etc.);
• Use Ensono's helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management.
• Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono's and our Clients compliance objectives;
• Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their service

What you will being to Ensono:
• IAC tooling (Terraform preferably, or ARM/bicep and CloudFront) Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab)
• Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch)
• Demonstrable experience in multiple core technology (Dotnet, Java, AI/Data Engineering, Golang)
• Troubleshooting issues and identifying systemic failings indicated by incidents/failures Implementing fixes and features
• Proposing solutions for reducing toil
• Implementing and refining automation for incident and service request resolution
• Providing leadership in the Incident resolution process, including creating and maintaining documentation, and leading Post-mortem analysis and mitigation planning.
• Designing and Reinforcing Service Requests and Change Management (both technically and through stakeholder management) processes, and improving existing processes.
• Develop and enhance the process for, and Proactively mitigate risks through Security management (Vulnerabilities in Code, Infrastructure, Dependencies)
• Lead discussion for multiple clients in client-facing meetings around the SRE process, identifying areas for increasing SRE footprint and identifying opportunities for small works and consultancy.
• Engaging with: Suppliers and 3rd parties for support, requests and opportunities
• Cross-sale and cross-pollination opportunities within the Ensono organisation
• Cloud provider (AWS, Azure, GCP) 'DevOps Engineer'-level certification and CKAD certification highly beneficial, or required during probationary period.

What we can offer you:

We are a people-first business, which means people are at the heart of everything we do here. We offer our associates a safe environment where learning, knowledge sharing, and open communication is encouraged. Whether at one of the internal events, such as socials, competency meet-ups, hackathons or as part of one or more of our global Community Groups, such as Beautiful Brains (for the neurodiverse and curious), HERO (helping to education regarding orientation), E-Vets (Ensono veteran community) and many more we have strived to build a business where everyone feels welcomed, included, and valued

Our Benefits include:
• Competitive base with uncapped commission
• The ability to work from a range of flexible locations
• Prestigious sales and broader team recognition with Annual Presidents Club
• Starting with 27 days annual leave (plus bank holidays) - accruing to 30
• 1/2 day leave on your birthday
• Sabbatical options at 5 & 10 years' service
• 5 days study leave
• Generous company pension
• Private healthcare for you and your family
• Payroll giving
• Enhanced paternity and maternity leave
• Equity appreciation program incentive plan
• Life and income protection
• Additional perks such as discounted gym memberships, cycle scheme, EAP and more!

If this all sounds great, we'd love to hear from you!

JR012870