4,921 jobs for "Service Team Leader"

CO Salary Range: USD 155,000.00 - 220,000.00 per year

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This role is responsible for leading the Malware Research & Analysis (MRA) team within Global Malware Defense. The team conducts advanced malware research, analysis, and reverse engineering to understand malicious code, attacker behaviors, techniques, and infrastructure, and translates those findings into actionable intelligence that strengthens detection, prevention, hunting, and response capabilities across the enterprise.

The manager is accountable for the strategy, execution, and continued advancement of the MRA capability. This includes leading and developing a highly technical team, establishing priorities and quality standards, and ensuring research and analysis translate into meaningful defensive improvements. The role partners closely with teams across Global Malware Defense and GIS to identify security gaps, strengthen defensive controls, advance tooling and automation, and support complex malware investigations and cybersecurity incidents.

The successful candidate will be a strong people and technical leader with experience in malware analysis, reverse engineering, incident response, threat research, or related cybersecurity disciplines. The role requires strong analytical and critical-thinking skills, sound judgment, and the ability to lead through complex technical challenges and high-impact security events. The ideal candidate can effectively communicate complex technical issues to both technical and leadership audiences, challenge existing approaches, drive continuous improvement, and develop both people and technical capabilities.

LEAD AND MANAGE A TEAM OF 12 DIRECT REPORTS.

Responsibilities

• Leads the Malware Research & Analysis (MRA) team within Global Malware Defense, with accountability for strategy, priorities, talent, and execution.

• Provides leadership, coaching, and technical direction to malware analysts and reverse engineers while fostering technical excellence, collaboration, and continuous learning.

• Oversees advanced malware research, analysis, and reverse engineering to identify malware capabilities, behaviors, indicators, infrastructure, and emerging attacker techniques.

• Drives the operationalization of malware research and analysis into improved detection, prevention, hunting, and response capabilities.

• Partners with malware control owners, threat intelligence, incident response, engineering, and other cybersecurity teams to identify gaps and strengthen defensive controls.

• Provides leadership and technical oversight for complex malware investigations, escalations, and high-impact security events.

• Provides leadership and technical support during cybersecurity incidents involving malware, ensuring timely analysis, escalation, and coordination with incident response and partner teams.

• Advances MRA capabilities through improvements in tooling, automation, analytical methodologies, processes, and emerging technologies.

• Develops technical talent, establishes quality standards, and ensures timely, consistent, and high-quality analytical outcomes.

Required Skills

• 5+ years of experience in cybersecurity, malware analysis, reverse engineering, incident response, threat research, or related technical disciplines.

• 5+ years of experience managing technical teams, with demonstrated ability to build, coach, and develop cybersecurity talent.

• Strong understanding of malware analysis and reverse engineering concepts, including static, dynamic, and behavioral analysis.

• Strong knowledge of malware behaviors, persistence, obfuscation, command-and-control, attacker techniques, and reverse engineering methodologies and tools such as IDA Pro and Ghidra.

• Knowledge of endpoint, network, and other security technologies, including EDR/XDR, SIEM, sandboxing, and related platforms used to detect, investigate, and prevent malicious activity.

• Understanding of attacker tactics, techniques, and procedures and frameworks such as MITRE ATT&CK.

• Experience supporting complex cybersecurity incidents and coordinating technical analysis, escalation, and response across multiple teams.

• Demonstrated ability to translate technical findings into actionable detection, prevention, hunting, response, and defensive-control improvements.

• Experience driving improvements in security tooling, automation, analytical processes, or technical capabilities.

• Strong analytical, problem-solving, communication, and decision-making skills, with the ability to communicate complex technical issues to technical and leadership audiences.

Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$155,000.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Merrill

Size: 10,000+ employees
Industry: Finance: Asset Management

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