JOB DESCRIPTIONThe Associate Account Services Coordinator plays an important role in supporting the Account Services team by providing administrative, operational, and customer service support to internal and external customers. This position is responsible for accurately and efficiently processing customer requests, including benefit summaries, administrative changes, contact updates, and other account-related activities.
Working collaboratively with Account Services Coordinators, Account Managers, and cross-functional teams, this role helps ensure the accuracy of customer account information, timely resolution of inquiries, and delivery of an exceptional customer experience. The Associate Account Services Coordinator contributes to building and maintaining strong customer relationships while supporting the overall success of the Account Services organization.
RESPONSIBILITIES- Process administrative and non-rated changes to existing customer accounts, including contact updates, benefit summaries, requests for information, and other account-related activities, ensuring accuracy and timely completion.
- Develop and maintain a working knowledge of Delta Dental's products, plan designs, benefit structures, and system configurations to effectively support customer requests.
- Partner with Account Services Coordinators, Account Managers, and cross-functional teams to gather information, resolve inquiries, and support customer needs.
- Research, investigate, and resolve customer inquiries and account-related issues using internal systems, established workflows, and available resources.
- Communicate information and resolutions clearly, accurately, and professionally to internal and external customers.
- Assist with gathering and organizing data for customer presentations, reports, and other account management activities.
- Support open enrollment meetings, including occasional presentations delivered virtually or at customer locations, as needed.
- Maintain accurate customer account information and documentation in organizational systems while adhering to established processes and procedures.
- Identify opportunities to improve administrative processes, enhance efficiency, and strengthen the overall customer experience.
- Participate in special projects and perform additional duties as assigned.
Work Schedule & Location Requirements - Must be available to work Monday through Friday, from 8:00 a.m. to 4:45 p.m. Eastern Time.
- This is a hybrid position requiring the team member to report to one of our office locations in Alpharetta, GA, or Camp Hill, PA, as business needs arise.
QUALIFICATIONSMinimum Qualifications- High school diploma or GED required.
Preferred Qualifications- 3-5 years of related experience in sales support, account management, customer service, or administrative/client support.
- Experience providing direct or indirect support to internal and external customers.
- Experience in healthcare, health insurance, dental insurance, or a related industry.
- Familiarity with Delta Dental products and services, dental benefit plans, or competitor offerings.
- Knowledge of service guarantees, Summary Plan Descriptions (SPDs), and contractual language.
- Familiarity with Current Dental Terminology (CDT) codes and dental terminology.
- Previous experience supporting sales teams or account management functions.
- Experience using AI-powered tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies to support productivity and workflow efficiency.
Knowledge, Skills, and Abilities- Strong customer service and interpersonal skills, with the ability to build positive relationships and collaborate effectively with internal and external customers.
- Excellent written and verbal communication skills, including the ability to interpret, summarize, and communicate information clearly and professionally.
- Strong organizational, time management, and multitasking skills, with the ability to prioritize competing assignments, meet deadlines, and consistently follow through.
- High attention to detail and accuracy, with the ability to manage complex information, maintain records, and handle confidential data appropriately.
- Strong critical thinking, problem-solving, and research skills, with the ability to independently resolve issues and identify opportunities for process improvement.
- Ability to work independently and collaboratively across teams while adapting to changing priorities, business needs, and established procedures.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
- Familiarity with AI-powered tools such as Microsoft Copilot, ChatGPT, or Claude etc., or a willingness to learn and incorporate emerging technologies to improve productivity and efficiency.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 13. $33,900 - $68,500
ADDITIONAL INFORMATIONBehind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Hybrid
ABOUT THE TEAMAt Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram , #LifeatDDins on Facebook and Instagram , Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn . If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
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