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ystems. Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
Creating respective documents that support the regulations of the country-specific legal environment
Ensuring excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
Answering / and delivering service through a ticketing system
Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements
WE NEED YOU TO HAVE:
Fully professional Italianand English language knowledge both verbal and written
Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
Previous experience in any Service Delivery center support or HR Contact/Service Centre or HR administration type of job is preferable
Ability to identify frequent customers / process issues and be able to suggest process and procedure improvement opportunities
Additional Information
Relocation Assistance Provided: No