Director Model Risk Management - AI/Gen AI

enhancement of the existing model validation framework for GenAI including identifying and deploying model validation tools for increased efficiency .

The Hartford utilizes advanced analytics, predictive, AI/ML, and Generative AI models as well as traditional actuarial models in a variety of important and critical business functions. The Model Risk Management team manages model risk across The Hartford by validating these models, implementing consistent policies and standards, and maintaining appropriate model oversight. As part of the team, this role will focus primarily on validating AI and GenAI models across The Hartford and reporting results to key internal stakeholders. Additional responsibilities include educating modeling best practices and spreading model risk awareness across the enterprise.

Responsibilities

• Model Validation and Oversight: Direct and perform end-to-end model validations on AI and GenAI model use cases across The Hartford's functional areas and lines of business:
  • Ensure model calculations, machine learning algorithms, and GenAI methods are accurate and appropriate for intended use.
  • Design and build challenger solutions and testing methods for tasks such as summarization, question answering, search, data synthesis, LLM-as-a-judge, Context Relevancy, Answer Relevancy, Groundedness etc.
  • Review and assess the quantitative and qualitative testing techniques to ensure model accuracy, robustness, and reliability.
  • Assess key data inputs, assumptions, prompt engineering, context engineering for accuracy and appropriateness.
  • Review model outputs for accuracy and appropriate downstream usage.
  • Deliver effective challenge to key modeling elements such as inputs, calculations, outputs, conceptual soundness, monitoring & controls, documentation, etc.
  • Assess the appropriate use of model / use case controls, e.g., Guardrails, HITL/HOTL, their implementation and effectiveness across a variety of models and use cases.
• Identify findings and recommendations, including impact analysis, to mitigate model risk and compile clear and concise model validation reports.
• Perform governance accountabilities related to findings tracking, remediation testing, and validation.
• Governance, Framework, and Practice Enhancement: Drive end-to-end initiatives including the enhancement of the existing GenAI model validation framework:
  • Assist in the continuous improvement of The Hartford's Model Risk Management function by monitoring external environment, recommending process improvements, implementing emerging best practices, and evolving the enterprise's model risk management Policy and Standards for Model Development and Use
  • Identifying and deploying model validation tools for increased efficiency, while ensuring the continued alignment with regulatory standards
  • Identify/develop qualitative assessments and quantitative performance metrics to test and monitor AI/ML and GenAI performance and reliability, including model drift detection, data currency, lineage, quality, integrity, and inform model validation practices (e.g., scope, frequency)
  • Pro-actively stay informed of advancements in AI/ML, GenAI modeling and associated emerging techniques/technologies, their application, risks, and risk mitigating strategies.
  • Lead initiatives to understand and upskill for tools, such as VertexAI/Google agent development kit, LangChain/LangGraph, RAG frameworks, HuggingFace, OpenAI APIs, etc.
• Strategic Collaboration: Strengthen enterprise partnerships with leadership and their teams across Data Science, Tech, PIDA, Actuarial and the Lines of Business to:

  • Deliver insights that enhance model development, performance, and reliability, ensuring a comprehensive approach to risk management and business strategy.

  • Keep model risk practices aligned with the proliferation and sophistication of modeling by partnering on cross functional teams (e.g., Audit Readiness) to advance Standard Work Templates and best practices for proactive model risk management.

  • Pro-actively stay informed of enterprise and Line of Business initiatives, deliverables, and reporting.

Qualifications

• Advanced degree (M.S. or Ph.D.) in a relevant field e.g., Artificial Intelligence, Machine Learning, Computational Science, Engineering, Statistics, Applied Mathematics, Actuarial Science, Quantitative Economics.

• 10+ years of industry experience in machine learning or data science and with 1+ years focused on GenAI.

• Strong understanding of enterprise-wide governance and risk management frameworks.

• P&C, Group, Life, or related insurance product experience is a plus.

• Strong programming experience across languages/technology platforms including Python, R, SAS/SQL

• Solid understanding of GenAI concepts including prompt and context engineering, retrieval-augmented generation (RAG), agent workflow, LLM evaluation, familiarity with neural networks

• Experience in GenAI tools such as Vertex AI/Google agent development kit, LangChain/LangGraph, RAG frameworks, HuggingFace, OpenAI APIs.

• Ability to act independently with proactive self-directed accountability and demonstrated experience and consistency in meeting deadlines while adapting to shifting priorities.

• Strong analytical, critical, and investigative thinking skills

• Demonstrated commitment to lifelong learning with an ardent desire for continuous development to keep pace with evolving modeling techniques and AI technologies.

• Solution oriented creativity, innovative thinking, and challenging the status quo.

• Excellent communication and collaboration skills, with the ability to explain complex technical concepts to non-technical stakeholders across the enterprise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$136,000 - $204,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age