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5 Emotionally Intelligent Ways RBC Expanded Its Benefits to Help Workers During COVID and Beyond | Fairygodboss
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Taking Care
5 Emotionally Intelligent Ways RBC Expanded Its Benefits to Help Workers During COVID and Beyond
Photo Courtesy of RBC Wealth Management.
Jenny Price
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On any given weekday morning, it’s common for Gina Peyer’s two-year-old daughter and four-year-old son to join her at her desk in her home office during video calls with her team.

“Sometimes they just need to sit right by you — and that’s what they’ll do. Everybody has to say hi and laugh. And my kids have to say hi,” says Peyer, a senior client associate with RBC Wealth Management-U.S. in Stillwater, Minnesota. “People are understanding, and they get a kick out of it.” 

For Peyer, RBC Wealth Management provided the timely benefits she needed in the midst of the COVID-19 pandemic — including $300 to help set up her home office and emergency child care leave when her daycare center closed. It’s exactly what she expected from the company where she started as a college intern. During her nearly 15 years at RBC, Peyer has relied on the benefits available to her as a working mom to survive and thrive as a professional. And in recent months, the firm has built on that strong foundation to offer employees additional support as they adjust to working from home and managing their responsibilities as parents and caregivers. 

“We need to give our employees the space and the resources to prioritize as they need to, not tell them what their priorities are,” says Shareen Luze, head of HR at RBC. “If anything has become clear during this pandemic, it’s that human-centered companies and human-centered managers and leaders are the ones that are going to successfully usher their companies and their teams through this.” 

There may never be a more critical time in history for companies to provide benefits that allow women to keep working. The United States could be facing a “generational wipeout of mothers’ careers,” according to a recent New York Times report citing research that shows parents who interrupt their careers earn less when they return to the workforce, and those effects also reduce their retirement savings and Social Security benefits. 

Luze says providing a strong benefits package isn’t just important for attracting new employees — it sends a critical message to existing ones. “Recruiting shouldn’t stop when you walk in RBC’s doors,” she says. “We should be recruiting our own employees every single day.”

Gina Peyer juggles parenting duties between calls. As a nursing mom, she leaned on RBC's Milk Stork benefit while traveling, and more recently on the firm's emergency childcare leave.Below, we heard some examples of how RBC manages to do exactly that.

1. MAKING TRAVEL LESS STRESSFUL FOR NEW MOTHERS

When Luze returned to work as a nursing mother after her youngest child was born 9 years ago, she jumped back into the cross-country travel her job required. “It didn’t go well,” Luze recalls. On one trip, she stood aghast in airport security and watched as TSA agents tested — and contaminated —the milk she had pumped in hotels and public bathrooms and stowed safely in various freezers along the way.

“I’d done so much to protect this liquid gold, and I ended up having to throw it away,” Luze says. “I was stuck with two options: stop nursing, even though it was a commitment that I had made, or stop traveling, because it was that inconvenient.” 

Luze didn’t want other women to face that difficult choice, so when she took over as head of HR at the firm, she lobbied for resources to help. 

"If anything has become more clear during this pandemic, it's that human-centered companies and human-centered managers and leaders are the ones that are going to successfully usher their companies and their teams through this" — Shareen Luze, Head of Human Resources, RBC Wealth Management-U.S.

RBC Wealth Management now covers the full cost of Milk Stork, a service that provides women pre-labeled and postage-paid cooler kits to safely ship or carry breast milk home from domestic or international destinations. RBC Wealth Management employees traveling in the United States can schedule a cooler kit delivery to their destination hotel, and Milk Stork offers moms who travel internationally the supplies needed to check breast milk as luggage when returning home. 

2. BENEFITS THAT ARE TRULY FOR ALL 

As president of RBC Wealth Management’s Women’s Association of Financial Advisors (WAFA), an employee resource group that supports the recruitment and retention of female financial advisors and branch directors, Jeri Larrinaga says that one of the most important changes between when she first started in the business and today is that benefits are extended across the entire company to every branch, not just at the corporate level.

Larrinaga is a financial advisor who started with RBC in 1996 in a staff support role. She recalls a time early in her career when she sought a $500 tuition reimbursement to help cover the costs of a weekend program to complete her degree. She was disappointed to learn she did not qualify for reimbursement then, but is happy to say that, thanks to the leadership in place today, who listen carefully to employees and are willing to adapt benefits to changing needs, those in a similar situation would receive the tuition reimbursement. 

“You do feel like this is an organization that cares about every employee. You might be in one specific zip code, but the entire enterprise truly cares about you,” she says. “And these benefits are available to everyone, regardless.” 

3. MATERNITY LEAVE THAT MAKES FINANCIAL SENSE

RBC removed another major obstacle for female financial advisors with children: how it calculates pay for commission-based employees who take a leave of absence, including maternity leave. Larrinaga recalls that when she first started nearly 25 years ago, there was no such calculation in place. “You just basically didn’t go on maternity leave,” she says. 

Two years ago, while Luze was attending her first WAFA event as HR director, she heard strong feedback from female financial advisors who shared concerns about being able to maintain their earnings while on leave. 

“We started to look at leave benefits immediately after that event,” Luze says. “We began working out how we could make changes to our programs to ensure women did not feel like they had to choose whether they were going to take maternity leave and lose out on pay, or sacrifice time with their child to keep earning. We don’t want an advisor to feel like they can’t take the time off that they need and deserve because of financial limitations.” 

Today, the maximum amount of pay advisors can earn while on leave has been doubled to better reflect their current earnings. The company offers at least 11 weeks of paid maternity leave to birth mothers, and employees can also take additional paid and unpaid leaves when they need extended time away from work, including parental and caregiver leave, family and medical leave, personal leave, short- and long-term disability leave, bereavement leave, and military leave. 

"You do feel this is an organization that cares about every employee. You might be in one specific zip code, but the entire enterprise truly cares about you." — Jeri Larrinaga, President of RBC Wealth Management's Women's Association of Financial Advisors (WAFA) 

Larrinaga credits RBC Wealth Management’s leadership for listening to employees and taking steps to solve the problem. “RBC has done a phenomenal job of caring about their people and making it a priority to figure out and understand what was broken in the eyes of the female financial advisor,” she says.

4. SMART BENEFITS THAT RECOGNIZE REALITY

When Luze took on her new role as HR director, the company already had a generous paid time off policy. But Luze knew there were plenty of circumstances where employees needed more. “What we didn’t have was that gap coverage to cover individuals who needed to care for an injured or ill child, family member or parent,” she says.

Luze recounts the story of a junior-level employee in one of RBC Wealth Management’s branches whose husband was injured in an accident. “She has PTO, but she’s going to exhaust that long before she’ll be ready to come back. So how do we support that employee?” 

Today, RBC offers up to four weeks of paid time off for employees who need to care for an immediate family member. “We’re recognizing and acknowledging that this isn’t a world of one-income families where you have the sole breadwinner at the office and somebody else taking care of all of those other aspects of family life,” Luze says. “That’s not the reality for most of our employees.” 

Last year, the firm expanded its footprint for back-up childcare, as well, to ensure the benefit is available to all U.S. employees. Employees can also make use of an in-home backup care option for children, giving parents more options when schools and daycares close. Plus, motivated by the growing number of employees with children who report assisting older family members — part of the so-called “sandwich generation” — RBC Wealth Management extended its in-home backup care benefit to include caring for adults. “We have a whole roster of certified eldercare providers who can assist with home chores, driving responsibilities and just taking care of elderly parents or family members,” Luze says.

5. BENEFITS IN THE TIME OF COVID-19

The firm took another look at its employee benefits once the closures and pressures of the pandemic descended on its workforce, with a focus on expanding support. “It was easy to say, ‘Okay, here’s what we’re going to layer in,” Luze says. 

When its offices closed in March due to COVID-19, RBC implemented pay continuation for employees who could not work full-time from home — whether due to childcare needs or having jobs that couldn’t be performed remotely. The company also made the commitment that there would be no job losses this year connected to the pandemic. “Our employees had so many people around them losing their jobs that they were worried they would lose theirs as well, particularly those who were not able to work full time or couldn't do their jobs remotely,” Luze says. 

When schools started closing, the company initially offered 10 days of paid emergency childcare leave, which it later increased to 20 days. Ali Quinn, a senior registered client associate, tapped into that new benefit when both schools and her office in Stillwater, Minnesota, closed in the spring. She used two days to be with her sons, ages 9 and 5, while her home office was being set up for remote access. She was grateful to have one less thing to worry about. “Having these kinds of benefits really helps relieve the stress that, if the kids are home, I don't have to worry about work.”

Ali Quinn used RBC's new emergency child-care leave last spring when her sons' schools closed and she needed to get her home office set up.

Additionally, critical branch staff received an extra $50 in compensation each day they came into the office through June to cover transportation and meal costs. RBC also decided to cover 100 percent of the cost of virtual doctor visits and introduced a new program to provide mental health resources, giving all employees and their family members, regardless of whether they participated in benefits, access to confidential support.

Luze says more women than men are taking advantage of the extra benefits being offered because COVID-19 has exacerbated existing disparities. “Women — no matter how you slice it — are disproportionately responsible for childcare, eldercare and home responsibilities,” she says. “And now all of those worlds are crashing.”

Thankfully, RBC has been able to help. In the months since implementing the new policies, Luze and her team have conducted a series of short surveys to get employee feedback. She reads all of the comments and feels the firm is on the right track, based on the significant number of people who respond with how proud they are to work for RBC Wealth Management and who say “no other company is doing anything like this.” 

For Quinn, the company’s approach to the pandemic, including announcing its additional benefits early on, relieved a lot of pressure for working parents like her and sent a key message. 

“They’re going to take care of people,” she said. “Through all of this, RBC has done what they can to put employees first and to give us the flexibility to deal with the home life aspects of this pandemic as well as the work.”

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