I have never, in my 16 years in this business, had to work with such rude and egotistical clients.

Anonymous

March 9,2024 at 5:48PM UTC

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I have never, in my 16 years in this business, had to work with such rude and egotistical clients. I am trying to understand what I may be doing wrong that is sabotaging my ability to forge a good relationship with some of my clients. I am in the employee benefits industry and see a lot of clients who don't understand insurance but want me to think that they do. I don't treat them any differently than other clients but it becomes obvious that they don't know what I think they know and I probably came off as condescending or they just feel intimidated or insecure and we get off on the wrong foot. I'm looking for advice on how to handle a client with an ego or an insecurity so that we can build a bridge and create a lasting relationship where I'm seen as a trusted advisor and not a threat.

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AnonymousMarch 10,2024 at 7:49PM UTC
With rude clients or people I can't avoid to negociate with, I quickly state that I'm all ears for them, I understand they point of views, because bad behaviors come from insecurities, and being considerate can unlock some blockages. Then I calmy proceed to add information they don't have, if possible in a way that is just a step more than what they know, letting go antinomy and favoring continuity. It won't make them less obnoxious but it allows to move foward in the process.
AnonymousMarch 15,2024 at 12:21PM UTC
I'm sorry. I have no advice for you. I just can't help but wonder if you've recently worked with a coworker of mine. Who is driving me batshit crazy.
AnonymousMarch 15,2024 at 8:11PM UTC
Maybe, where do you work?
Riley EarlMarch 18,2024 at 2:48AM UTC
The customer base will of course be diverse. Adapt and don't let them affect your state. Train well to adapt to different personalities Scratch Games