I share an office with my manager.

Anonymous

February 3,2024 at 2:45AM UTC

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I share an office with my manager.

I work in healthcare and talk to sick patients on the phone all day. Numerous staff members come into my office and talk very loudly to my manager making it extremely difficult for me to hear the patients on the phone. I have said numerous times I cannot hear the patient but they continue to talk very loudly to my manager. Any advice?

know my manager could ask them to speak more quietly but she does not. I have brought this concern up to my practice administrator who tells me to just the staff to speak quietly. I don’t understand why people can not have common courtesy when they see and hear someone on the phone.

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AnonymousFebruary 3,2024 at 4:28AM UTC
Noise canceling headphones with a mic can change everything. I can't hear someone right next to me speaking when I wear them and neither can my callers. They are a Godsend.
AnonymousFebruary 3,2024 at 4:30AM UTC
Would you mind sharing the brand you use?
AnonymousFebruary 3,2024 at 2:13PM UTC
I use JABRA which are blue tooth wireless and not nearly as expensive as some others but I've found the clarity and noise canceling to be excellent. And the person I'm speaking with can hear me clearly without background noise (others talking) . The mic is really good.
AnonymousFebruary 3,2024 at 8:25PM UTC
Thank you!
Claire Pearl CofieldFebruary 5,2024 at 1:54PM UTC
After much trial by staff at a place I used to work the Jabra Evolve 65 are a complete package. Can be used wired or Bluetooth. Do an excellent job of noise canceling for you as the user and backgroung sound canceling for the person on the other end, with excellent sound quality. They are over the ear and when the mic is in position along the headset it mutes automatically. These were my go to set for staff as I was the person who set up the wfh and in office workstation.
AnonymousFebruary 5,2024 at 8:52PM UTC
They sound great.
AnonymousFebruary 4,2024 at 6:09AM UTC
I am provided with a headset that has a mic by my employer. It is not a noise cancelling headset. That could cause a problem if there is an emergency with a patient. I would not hear the call for help.
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Joan Williams, Senior Talent Acquisition SpecialistFebruary 3,2024 at 6:00AM UTC
Is being in such a public place when talking to patients about potentially confidential information HIPAA compliant?
Jessica FerlandFebruary 3,2024 at 2:23PM UTC
In addition to a distracting environment, thats a HIPAA violation if I've ever seen one.
AnonymousFebruary 4,2024 at 6:05AM UTC
It is not a HIPPA violation because all
my coworkers are health care workers and are aware not to discuss patient information. It is distracting though.
AnonymousFebruary 6,2024 at 1:28PM UTC
Get some noise cancelling headphones for your phone.