Need some guidance here.

Need some guidance here.

Long story short - I was brought on to provide oversight on a PMO vendor who my client suspects is not performing. And the vendor is AWFUL. The lead project manager assigned to this project (which has a budget of more than $200M and a highly complex technical system) doesn't have even a basic understanding of how data works and doesn't seem to think that the deliverable is actually working code. The project is supposed to be managed using Agile and this PM keeps sliding back into using outdated waterfall processes because they don't actually understand how Agile works. The documentation outlining the strategy to manage the project is mostly repurposed garbage cut/pasted from the internet by the PM's secretary that contains absolutely no valuable information. We don't even have the vendor selected to build the system yet and the red flags are starting to really scare me.

Originally I was told that my job is to point out the issues. And I have gone back and asked how far I should go with this on multiple occasions. The answer is always, "You do what you need to do." But the big issue is that until the vendor replaces this guy with someone with at least a teeny understanding of software development, we're running full force towards a pretty ugly cliff. I've mentioned this and they'll agree with me, but when push comes to shove, they back the vendor in order not to make waves.

I know I have no control over this because I'm not the decision maker - I was just brought in as a quality check. But it's bothering me to the point where it's affecting my ability to be pragmatic and keep an impartial viewpoint. I feel like my frustration level is starting to boil over. It doesn't help that I have developed a visceral dislike of the vendor's project manager because they are deceitful, condescending and arrogant.

My husband says I should swallow my pride and just lay low and keep getting the nice fat paycheck while the project goes up in flames (like apparently everyone else is doing there). But I honestly don't know if I'm actually capable of keeping my mouth shut and letting this thing tank. Do I stay or do I run for the hills? Help!

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2 Comments

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  1. Regina Brown

    Well, on this side of the fence, it sounds like the company PM does not want to be the person to make ANY decisions because he/she may not be qualified or feel confident enough to make the decision.

    If the vendor is not showing progress, perhaps you should check their Service Level Agreement (SLA) to see what the contract states they have agreed to provide. Remember that the vendor is being paid by the company to provide a service. If they are not abiding by the SLA, It may be time for a "meeting of the minds" conversation OR it may be time to move on with someone else.

    As you are having problems with the vendor PM, it is definitely time to have a conversation and "remind" the vendor owner and the PM (both being in the same room and hearing the same conversation) that they are being paid and you are not happy.

    If the company was confident in the current PM and felt secure with his/her capabilities AND doing such a great job, why were you brought in? You were brought in for a quality check, the quality is not up to par, so what is YOUR next step? Personally...my next step would be to speak with the person that can "make decisions" and get the company on the right track.

  2. Anonymous

    Why on earth run? Surely you can build enough rapport to have an honest conversation with your supervisor on this project? It's not that all or nothing in terms of your black and white understanding of roles. Your value is far more nuanced and complex than checking quality.

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