It's a heaven for someone who highly values work life balance. It also pays really well, have good health and retirement benefits and telework options. Not ideal for upward mobility. Basically someone has to die or retire to move up.

The office I was a part of was actually women dominated, but I've found that to be the case in most customer service areas I've ever been a part of.

I have worked here for over 5 years. There are plenty of women that work here, but they are in lower levels. Executives are far definitely mostly men. The only women that get promoted work way more than 40 hours, off the clock. So they look way better than everyone else who follows the 40 hours a week. I have witnessed discrimination against pregnant women and new moms being told they did not do enough work in the past year to be given a better appraisal. I saw a pregnant woman be removed from her position and put into another (same pay) because she would be on maternity leave during a portion of the busy time.