From Transaction to Relationships: Leveraging Emotional Intelligence In Sales
Event details
Join us to learn how you can use emotional intelligence to build stronger relationships with customers. Our subject matter experts at BlackRock will share tips, tricks, and best practices to reinforce your relationships by understanding and applying key concepts like self-awareness, self-regulation, motivation, empathy, and social skills. You’ll learn why emotionally intelligent sales professionals outperform their peers and discover practical strategies for enhancing your own emotional intelligence.
In this webinar, you’ll learn about:
- The importance of emotional intelligence in sales interactions
- Strategies for enhancing self-awareness and self-regulation to improve sales performance
- Techniques for leveraging motivation to drive sales success
- The role of empathy in building stronger connections with customers
- Practical tips for developing social skills to foster meaningful relationships
- Learn about career opportunities in sales at BlackRock
This event will be recorded and posted here following the event. We'll also email the recording directly to everyone who registers. By registering, you agree to share your email and profile information with the participating company.
Want to attend but can’t make the webinar date work? No problem! Register anyway and we’ll send you the recording for you to watch on your own time.
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Meet the speakers
Laura Malvaez
CAIA, Director, BlackRock
Laura Malvaez, CAIA, Director, is a member of BlackRock's Financial Institutions Group. She is responsible for developing and maintaining institutional relationships with insurance clients. Prior to joining Blackrock, she was the head of AIG Investments Quantitative Portfolio Strategies team, closely collaborating with AIG’s Chief Investment Officers to integrate a quantitative framework to the firm’s strategic asset allocation decisions. From 2015 until 2020, Laura was a fixed income and derivatives portfolio manager at AIG’s third party asset manager affiliate (FPCM). Before that, Laura was based in the UK, where she spent seven years as a senior derivatives trader in the cross-assets trading group at Ignis Asset Management, where she played a central role in managing liability aware investments for life insurance and annuity portfolios. She also has experience in market and credit risk management from her roles at Barclays Capital, UK and the Sociedad Hipotecaria Federal in Mexico. She earned a Master of Science degree in Mathematical Modelling and Scientific Computing from the University of Oxford, UK and a degree in Actuarial Science from the Instituto Tecnológico Autónomo de México. She is a Chartered Alternative Investment Analyst (CAIA).
Jasmine Bouie
Market Leader, BlackRock iShares
Jasmine Bouie (Associate) serves as the iShares Market Leader for Southern Indiana, Kentucky, and Cincinnati, joining BlackRock in 2022. Before joining BlackRock, Jasmine worked at Raymond James Financial as a Portfolio Consultant covering the South Florida territory. Her areas of expertise focus on comprehensive portfolio consulting to cross-channel advisors and relationship management. Jasmine received her BS in Finance and Business Management from Florida State University. In 2021, she earned her Accredited Investment Fiduciary (AIF®) designation.
Lauren Cataneo
Associate, Market Sales Partner, BlackRock
Lauren Cataneo, Associate, is a Market Sales Partner supporting the NYC Mid Atlantic Region of BlackRock's Retail U.S. Wealth Advisory business. Lauren's responsibilities include providing sales support to the USWA sales distribution teams and client service needs to US Financial Advisors across Open-End Funds, Closed End Funds, iShares ETFs, SMAs and Alternative Products. Lauren joined BlackRock in February of 2022. Prior to BlackRock, Lauren worked at Merrill Lynch as a Client Associate assisting Financial Advisors in handling their books of business. Lauren earned a Bachelor's of Science degree in Finance with a minor in International Business from The Pennsylvania State University in May of 2018. In her free time, Lauren enjoys traveling and spending time with family and friends.