Principal Business Operations Specialist

Overview

Provide business support to our Training Services team, enabling us to empower our customers to solve the world's problems with GIS. Analyze department pricing, revenue, costs, and processes to ensure profitability. Communicate recommendations to department leadership team and work with department leaders to manage risk and budgets. Collaborate with team members to improve strategies, processes, and policies that allow Esri to expand user adoption and awareness of Esri's software.

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

Responsibilities

• Work with the Training Services leadership team to define and implement business initiatives and operational plans in support of product and revenue objectives, including pricing strategies
• Prepare and present financial reports, analysis, and other documentation that provides insight into business processes, policies, and performance
• Initiate, negotiate, administer, and enforce various types of agreements with customers, partners, subcontractors, and vendors
• Identify, research, and solve a wide range of business-related issues, including customer or other stakeholder concerns
• Collaborate with internal teams to identify and implement improvements to business processes to enhance efficiency and further improve controls
• Evaluate business operations for compliance with corporate, industry, and government standards
• Lead the effort to manage Training Services products on the U.S. General Services Administration (GSA) schedule, inform GSA contract negotiations, and ensure compliance with Esri's GSA contract
• Lead revenue verification to ensure that revenue is billed and received as expected
• Collaborate with other department team managers to ensure the success of cross-team business workflows and processes
• Prepare P&L statements and analysis and present recommendations to the leadership team

Requirements

• 8+ years of experience supporting business operations in areas such as revenue accounting and recognition, risk management, contract review and negotiations, and/or process improvement
• Strong quantitative, analytical, and problem-solving skills with attention to detail and the ability to build consensus with multiple stakeholders
• Ability to use influence to lead people and projects
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Visa Sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US.
• Bachelor's degree in finance, accounting, business administration, or a related field

Recommended Qualifications

• Master's degree in business administration or a related field
• Experience using general ledgers to prepare financial reports

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Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$90,480 - $166,400 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Requisition ID: 2026-3571