144 jobs for "Customer Support Team Lead"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:

Logistics Supplier Sourcing & Evaluation
- Support market research to identify and evaluate potential logistics and supply chain service providers (warehousing, transportation, packaging) in the U.S. market.
- Assist in building supplier evaluation frameworks, including cost analysis, capability assessment, and risk identification.
- Help prepare RFQ/RFP materials and participate in the bidding and vendor selection process.

Supplier Management & Performance Tracking
- Assist in maintaining the tiered supplier management system, tracking SLA/KPI metrics and flagging performance issues.
- Support quarterly contract review and optimization by collecting and analyzing cost, volume, and service quality data.
- Help maintain vendor accounts, purchase orders, and procurement documentation.

Data Analysis & Cost Optimization
- Conduct cost structure analysis on fulfillment services to identify cost-saving opportunities and support negotiation strategies.
- Build and maintain procurement dashboards and reports to support data-driven decision making.
- Analyze market trends and benchmark pricing across logistics service providers.

Cross-Department Collaboration
- Collaborate with operations, product, and strategy teams to align procurement activities with business needs.
- Support the development and optimization of procurement processes and programs that enable the operations to scale.

Qualifications

Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree in Business Management, Supply Chain, International Trade, Economics, or related fields.
- Strong analytical skills with proficiency in Excel (pivot tables, VLOOKUP); experience with SQL, Python, or BI tools is a plus.
- Excellent written and verbal communication skills in English; Mandarin proficiency is a plus.
Strong project management and organizational skills; ability to manage multiple tasks in a fast-paced environment.
- Able to commit to a full-time internship for at least 3 months.

Preferred Qualifications:
- Proven experience in procurement, supply chain, logistics or operations from prior internships.
- Proven skills in network and connections with brands and/or retailers is a plus.
- Familiarity with e-commerce fulfillment models (e.g., FBA, 3PL).
- Proven experience with supplier negotiation, RFQ processes or cost analysis.
- Understanding of U.S. logistics market landscape and key service providers.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree in Business Management, Supply Chain, International Trade, Economics, or related fields.
- Strong analytical skills with proficiency in Excel (pivot tables, VLOOKUP); experience with SQL, Python, or BI tools is a plus.
- Excellent written and verbal communication skills in English; Mandarin proficiency is a plus.
Strong project management and organizational skills; ability to manage multiple tasks in a fast-paced environment.
- Able to commit to a full-time internship for at least 3 months.

Preferred Qualifications:
- Proven experience in procurement, supply chain, logistics or operations from prior internships.
- Proven skills in network and connections with brands and/or retailers is a plus.
- Familiarity with e-commerce fulfillment models (e.g., FBA, 3PL).
- Proven experience with supplier negotiation, RFQ processes or cost analysis.
- Understanding of U.S. logistics market landscape and key service providers.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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