1 job for "TikTok Shop - Service Solution Program Manager"

TikTok Shop - FBT Logistics Key Account Solution Manager

At TikTok - Seattle

Posted on Nov 5

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TikTok

TikTok Shop - FBT Logistics Key Account Solution Manager

SeattleOperations$115,520 – $198,360Posted 2 days ago

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

The Fulfilled by TikTok (FBT) Seller Growth team is TikTok Shop's front-line growth team driving scalable FBT adoption among core merchants, covering the two major US merchant segments, L2L and POP. As the central hub between merchants and the platform, the team directly supports the platform's 2026 FBT penetration strategic goal through systematic merchant growth programs and logistics solutions.

As a Logistics Solution Manager, you own the fulfillment solutions that power seller adoption of FBT. This is a solution and enablement role - you don't sell directly; you build the solutions and equip the BD team to help sellers evaluate, adopt, and grow on FBT. You'll go deep on the problems sellers face, tailor solutions by industry and product type, keep FBT the most competitive fulfillment choice, and own the outcomes end to end.

Responsibilities
- Solve by industry. Build tailored fulfillment solutions and playbooks for the unique needs of different verticals, so the BD team can position FBT as a natural fit for sellers in any category.
- Solve by product type. Design fulfillment solutions for products that need special handling - oversized, restricted, and returns - covering eligibility, process, and scaled rollout.
- Simplify inbound. Design and standardize the inbound playbook, and equip the BD team to help sellers move their inventory into FBT warehousing with minimal friction.
- Keep inventory healthy. Develop solutions to keep sellers' warehouse inventory productive, tackling slow-moving stock and improving inventory efficiency.
- Own the seller experience. Map the end-to-end fulfillment journey, identify what holds sellers back, and partner with product and cross-functional teams to make it better.
- Sharpen the value. Continuously strengthen FBT's value and cost-competitiveness versus other fulfillment options, and arm the BD team to support sellers through their biggest commercial moments.
- Move the metrics. Own the performance outcomes that reflect seller fulfillment health and adoption, find what drives them, and partner across teams to deliver measurable improvement.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with 3+ years in e-commerce logistics, supply chain, seller operations, or solution/enablement roles.
- A strong grasp of e-commerce fulfillment: inbound, inventory, first and last-mile, returns, cost structures, and platform fulfillment policies.
- A data-driven problem solver who can diagnose issues, size opportunities, and quantify solutions.
- A natural collaborator who can influence and align cross-functional and frontline teams to get things done.

Preferred Qualifications
- Experience in a solution, enablement, program, or seller-facing role at a leading e-commerce platform.
- Hands-on experience with platform fulfillment or shipping solutions.
- Experience serving cross-border and local sellers, with a real feel for how they operate and decide.
- A track record of designing industry- or product-specific solutions, or improving inventory efficiency.
- Experience owning performance outcomes and driving measurable results.
- Comfortable with data and AI tools, able to independently analyze data and quickly put AI to work.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with 3+ years in e-commerce logistics, supply chain, seller operations, or solution/enablement roles.
- A strong grasp of e-commerce fulfillment: inbound, inventory, first and last-mile, returns, cost structures, and platform fulfillment policies.
- A data-driven problem solver who can diagnose issues, size opportunities, and quantify solutions.
- A natural collaborator who can influence and align cross-functional and frontline teams to get things done.

Preferred Qualifications
- Experience in a solution, enablement, program, or seller-facing role at a leading e-commerce platform.
- Hands-on experience with platform fulfillment or shipping solutions.
- Experience serving cross-border and local sellers, with a real feel for how they operate and decide.
- A track record of designing industry- or product-specific solutions, or improving inventory efficiency.
- Experience owning performance outcomes and driving measurable results.
- Comfortable with data and AI tools, able to independently analyze data and quickly put AI to work.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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