1,950 jobs for "Customer Experience associate"

Location & Store Type: Nike Stores

Address: 638 SW 5th Ave, Portland, OR 97204

Hours: Full Time - 34-40 hours per week, including nights and weekends

We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as a Specialist. Are you ready to embrace it? Let's do it.

Lace Up as a Nike Retail Supervisor

As a Nike Retail Supervisor, you're the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You'll work with your team to focus on customer service and get to the win the right way.

When we say team, we mean it. We go after goals together. We support your bold ideas - and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments - that's our culture. Bring your just-do-it attitude, and let's be game-changers together.

Be Rewarded for a Job Well Done

Discounts for you and your family from Nike, Converse and Jordan up to 50% off
Accrued Paid Time Off and Holiday Pay
All full-time and part-time employees working 20 hours or more per week are eligible for 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
Full-time and part-time employees working 20 hours or more per week are eligible for Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
Access to support through Optum Employee Assistance Program at no cost for you and your family
Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates
Information about benefits can be found here

Putting Your Best Foot Forward

Must be at least 18 (U.S)
1 year of retail or consumer service experience
Flexibility to work nights, weekends and holidays based on store needs
Use customer service authentically to ensure customers feel seen and understood in our stores
Ability to learn and train on the latest products and technologies
Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

What You're Responsible For

Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
Bringing your positive attitude and passion to your teammates and customers every day
Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life.
Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
Showing up for your teammates by attending store events

#mynext: Be Empowered to Grow within Nike and Create the Future

About Nike

Size: 10,000+ employees
Industry: Sporting Goods

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