5,353 jobs for "Manager, Customer Experience"

TikTok Shop - Senior Account Manager, Home & Lifestyle (Vietnam)

At TikTok - Ho Chi Minh City

Posted on Jun 24

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Category Manager Project Intern (TikTok Shop Hardlines or Electronics) - 2026 Start (BS/MS)

At TikTok - Mexico City

Posted on Jun 18

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Strategic Account Manager, Grocery and Pets (TikTok Shop, Malaysia)

At TikTok - Kuala Lumpur

Posted on Jun 10

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TikTok Shop - Seller Governance Program Manager, EMEA

At TikTok - London

Posted on Jun 8

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Account Manager, Electronic (TikTok Shop, Malaysia)

At TikTok - Kuala Lumpur

Posted on Jun 5

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Category Manager Project Intern (TikTok Shop - US Operatons) - 2026 Start (BS/MS)

At TikTok - Seattle

Posted on Jun 3

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Category Manager Project Intern (TikTok Shop - US Operations) - 2026 Start (BS/MS)

At TikTok - Seattle

Posted on May 28

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Category Manager Project Intern (TikTok Shop Fashion) - 2026 Start (BS/MS)

At TikTok - Mexico City

Posted on May 28

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Category Manager Project Intern (TikTok Shop Home & Living) - 2026 Start (BS / MS)

At TikTok - Sao Paulo

Posted on May 26

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TikTok Shop Partner Manager Project Intern (TikTok Shop - US Operation) - 2026 Start (BS/MS)

At TikTok - Los Angeles

Posted on May 18

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TikTok Shop - Logistics Operations Manager/Senior Manager - Japan

At TikTok - Tokyo

Posted on May 7

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Category Manager Project Intern (TikTok Shop-Operations) - 2026 Start (BS/MS)

At TikTok - Seattle

Posted on May 6

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Category Strategy Operations Manager Project Intern (TikTok Shop Consumables) - 2026 Start (BS/MS)

At TikTok - Mexico City

Posted on May 1

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Product Manager Project Intern (Ads Interface and Platform) - 2026 Start (BS/MS)

At TikTok - San Jose

Posted on Apr 30

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TikTok Shop - Account Manager, FMCG (Thailand)

At TikTok - Bangkok

Posted on Apr 27

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Category Manager Project Intern (TikTok Shop - US Operatons) - 2026 Start (BS/MS)

At TikTok - Seattle

Posted on Apr 24

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TikTok Shop - Creator Growth Manager

At TikTok - Los Angeles

Posted on Apr 23

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Category Manager Project Intern (TikTok Shop - Operations) - 2026 Start (BS/MS)

At TikTok - New York

Posted on Apr 21

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Category Manager Project Intern (TikTok Shop - Fashion) - 2026 Start (BS/MS)

At TikTok - Seattle

Posted on Apr 21

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Category Manager Project Intern (TikTok Shop Consumables) - 2026 Start (BS/MS)

At TikTok - Sao Paulo

Posted on Apr 10

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TikTok Shop - Senior Account Manager, Home & Lifestyle (Vietnam)

Ho Chi Minh City, VietnamPosted Jun 24, 2026

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

Home & Lifestyle is one of the most dynamic categories in e-commerce, driving both traffic and sales through fast trends, campaigns, and creator engagement.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Join us as we drive the future of e-commerce here at TikTok.

Roles & Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Identify new partnership opportunities that align with merchants' short- and long-term growth plans and establish JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualificarions:
- Minimum Bachelor's Degree or above
- 5+ years experience in e-commerce; direct experience in relevant categories preferred
- Strong connections with brands and big sellers are preferred
- Proficient in English, Excel and PowerPoint

Preferred Qualifications:
- Excellent interpersonal and negotiation skills
- Attention to detail, affinity with numbers, logical and problem solving skill
- A good team player, fast learner and open to changes

Responsibilities

Responsibilities

Home & Lifestyle is one of the most dynamic categories in e-commerce, driving both traffic and sales through fast trends, campaigns, and creator engagement.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Join us as we drive the future of e-commerce here at TikTok.

Roles & Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Identify new partnership opportunities that align with merchants' short- and long-term growth plans and establish JBPs
- Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Qualifications

Qualifications

Minimum Qualificarions:
- Minimum Bachelor's Degree or above
- 5+ years experience in e-commerce; direct experience in relevant categories preferred
- Strong connections with brands and big sellers are preferred
- Proficient in English, Excel and PowerPoint

Preferred Qualifications:
- Excellent interpersonal and negotiation skills
- Attention to detail, affinity with numbers, logical and problem solving skill
- A good team player, fast learner and open to changes

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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