3,763 jobs for "Manager, Customer Success"

Responsibilities

About the Team
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

The TikTok Shop US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok e-commerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
- Industry & Market Analysis: Research industry trends in the Fashion category, focusing on leading merchants, product assortment, seasonality, and pricing patterns.
- Strategic Insights: Compile and deliver research reports with actionable insights to support leadership decision-making, ensuring alignment between market dynamics and category growth strategy.
- Seller Activation: Conduct initial outreach via phone, email, or chat to introduce the opportunity and assess seller interest.
- Seller Operations & Communication: Develop and maintain a structured approach (e.g., surveys, interviews, trackers) to collect qualitative and quantitative feedback from existing sellers. Synthesize seller insights into concise reports that help identify common operational pain points (e.g., order processing, logistics, product uploads).
- Relationship Management: Act as a point of contact for day-to-day seller queries, concerns, and assistance - ensuring timely responses and escalation when needed.

Qualifications

Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree, with strong interest in e-commerce and the fashion industry, including market trends, leading brands, and consumer behavior.
- Strong analytical and problem-solving abilities; proactive, detail-oriented, and capable of conducting both qualitative and quantitative research to generate actionable insights.
- Excellent communication and cross-team collaboration, skilled at moving things forward.
- Passion for business and aim for higher goals.

Preferred Qualifications:
- Internship or full-time experience in an e-commerce marketplace business, or retail category management
- Familiarity with TikTok content ecosystem, shoppable content, and brand-creator partnerships

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Currently pursuing a Bachelor's or Master's degree, with strong interest in e-commerce and the fashion industry, including market trends, leading brands, and consumer behavior.
- Strong analytical and problem-solving abilities; proactive, detail-oriented, and capable of conducting both qualitative and quantitative research to generate actionable insights.
- Excellent communication and cross-team collaboration, skilled at moving things forward.
- Passion for business and aim for higher goals.

Preferred Qualifications:
- Internship or full-time experience in an e-commerce marketplace business, or retail category management
- Familiarity with TikTok content ecosystem, shoppable content, and brand-creator partnerships

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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