93 jobs for "IT Operations Support Specialist"

Content Quality and Evaluation Specialist - Japanese

At TikTok - Kuala Lumpur

Posted on Sep 2

View job Apply on company site

Content Quality and Evaluation Specialist - Spanish

At TikTok - Kuala Lumpur

Posted on Sep 1

View job Apply on company site

Global Head of Child Safety - Trust & Safety

At TikTok

Posted on Aug 7

View job Apply on company site

GIS Industry Solutions Specialist - Architecture, Engineering, and Construction (AEC)

At Esri - Denver

Posted on Feb 18

View job Apply on company site

GIS Industry Solutions Specialist - Architecture, Engineering, and Construction (AEC)

At Esri - Philadelphia

Posted on Feb 18

View job Apply on company site

Creator Project Specialist - TikTok Shop - Germany (Third Party Associate)

At TikTok - Munich

Posted on Jul 23

View job Apply on company site

Search Ads Operation Specialist - Vietnam

At TikTok - Ho Chi Minh City

Posted on Jul 9

View job Apply on company site

Safety Quality Assurance Analyst - Khmer Speaking

At TikTok - Bangkok

Posted on Apr 27

View job Apply on company site

Search Evaluator Specialist - German Speaking (Third-Party Associate)

At TikTok - Bucharest

Posted on Feb 5

View job Apply on company site

Search Evaluator Specialist - Arabic Speaking (Third-Party Associate)

At TikTok - Bucharest

Posted on Feb 5

View job Apply on company site

Search Evaluator Specialist - Italian Speaking (Third-Party Associate)

At TikTok - Bucharest

Posted on Feb 5

View job Apply on company site

Search Evaluator Specialist - French Speaking (Third-Party Associate)

At TikTok - Bucharest

Posted on Feb 5

View job Apply on company site

Safety Quality Assurance Associate - Eco Governance

At TikTok - Bangkok

Posted on Nov 19

View job Apply on company site

TikTok

Content Quality and Evaluation Specialist - Japanese

Kuala Lumpur, MalaysiaOperationsPosted Sep 2, 2026

Apply on company site View full job

Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

About the team
The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:
- Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
- Monitoring quality performance and compliance against project-specific KPIs
- Identifying trends, risks, and potential gaps in processes or guidelines
- Providing structured feedback and improvement recommendations to the Central Project Team
- Supporting continual optimization of workflows, tools, and evaluation methodologies
- Improve Model performance of AI models

Qualifications

Minimum Qualifications:
1. Proven experience in internet Trust & Safety, Quality Assurance (QA), AI data evaluation, or policy operations.
2. Exceptional logical reasoning and synthesis skills. Proven ability to navigate complex and ambiguous business scenarios to identify underlying root causes and independently deliver structured solutions.
3. Professional working proficiency in English. Extreme attention to detail and standard consistency, paired with outstanding cross-cultural written and verbal communication skills.
4. Highly self-motivated with a strong sense of ownership. Capable of embracing uncertainty in a fast-paced, cross-border collaborative environment, effectively driving multiple parallel tasks to deliver solid business results.
5. Japanese proficiency is also required, as it is mandatory for daily liaison with the local team in the Japan market and the accurate communication of business information.

Preferred Qualifications:
1. Familiarity with machine learning logic and data labeling frameworks is a strong plus.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
1. Proven experience in internet Trust & Safety, Quality Assurance (QA), AI data evaluation, or policy operations.
2. Exceptional logical reasoning and synthesis skills. Proven ability to navigate complex and ambiguous business scenarios to identify underlying root causes and independently deliver structured solutions.
3. Professional working proficiency in English. Extreme attention to detail and standard consistency, paired with outstanding cross-cultural written and verbal communication skills.
4. Highly self-motivated with a strong sense of ownership. Capable of embracing uncertainty in a fast-paced, cross-border collaborative environment, effectively driving multiple parallel tasks to deliver solid business results.
5. Japanese proficiency is also required, as it is mandatory for daily liaison with the local team in the Japan market and the accurate communication of business information.

Preferred Qualifications:
1. Familiarity with machine learning logic and data labeling frameworks is a strong plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

View company profile