This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you enjoy connecting customers with solutions that fit their lifestyles? At Spectrum, you'll help guide customers to the right combination of cable, internet, home phone and mobile services, ensuring every interaction brings genuine value. Your expertise will directly shape customer satisfaction and drive our team's success.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
How You'll Make an Impact - Engage customers by evaluating needs and recommending the best Spectrum products and services
- Educate customers on product features and benefits, promoting bundled solutions for maximum value
- Consistently achieve weekly and monthly sales targets by applying effective sales techniques
- Build trust and rapport with new, existing and former customers to encourage long-term loyalty
- Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention
- Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions
- Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience
Working Conditions - Office environment with variable hours, including weekends, holidays and split days off
What You'll Bring to Spectrum Required Qualifications Education - High school diploma or equivalent
Experience - +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success
- +1 year of customer service or call center experience
- 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum
Skills - Ability to read, write, speak and understand English and Spanish
- Strong understanding of cable communications products including video, data, voice and mobile
- Familiarity with billing systems
- Skilled in needs analysis, objection handling and closing sales
- Capable of meeting and exceeding sales goals
- Effective verbal, written and interpersonal communication abilities
- Proven computer proficiency
- Ability to multitask and respond to customer inquiries promptly
- Sound judgment, initiative and ambition
- Goal-oriented, determined and self-confident problem solver
- Bilingual: Spanish
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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
