7 jobs for "Creator & User Excellence Specialist, Customer Support"

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TikTok

TikTok Shop - Logistics Operations Manager

SeattleOperations$115,520 – $198,360Posted yesterday

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Why you should apply for a job to TikTok:

4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members. See all reviews ›

Responsibilities

The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size.

As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development.
You will shape merchant success, user experience, and the next phase of e-commerce growth in the US.

The Platform Campaign Team is responsible for end-to-end management of campaign strategy and execution, ensuring alignment with business objectives and smooth cross-functional collaboration. This team seeks a strategic thinker with strong collaboration skills, proven experience in campaign operations and management, and the ability to deliver results in a fast-paced environment. The ideal candidate has a background in strategy planning, project management, or related fields, with a solid understanding of the e-Commerce landscape.

Responsibilities
- Own logistics-operations coordination for priority product portfolios and regional pilots in the US market: drive portfolio readiness, fulfillment assurance, merchant execution, and impact assessment.
- Partner with logistics algorithm teams on sales-volume forecasting for priority portfolios, and follow through on replenishment, inbound warehousing, inventory, and fulfillment assurance.
- Design logistics benefits for product portfolios, drive merchant GTM execution, and align with AM, BD, and logistics operations teams on stocking communication.
- Analyze region-specific demand and advance pilot-portfolio scoping, stocking, benefit configuration, and fulfillment-experience optimization. Combining regional demand with merchants' US warehouse-network plans, work with algorithm teams to roll out portfolio warehouse-allocation solutions.
- Build logistics operations dashboards that track key metrics from order placement and logistics fulfillment through customer experience and retention.
- Run logistics experiments and impact evaluation; surface issues, diagnose root causes, and drive cross-team resolution.

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above
- 3+ years of cross-border e-Commerce experience.
- Strong command of the US market - merchant ecosystem, industry structure, user profiles, and landscape.
- Experience serving and supporting cross-border or US merchants, with the ability to understand the core needs and decision logic of different merchant types across recruitment, business growth, stocking and inbound warehousing, fulfillment coordination, and policy adaptation.
- Well-rounded e-Commerce and logistics knowledge: systematic understanding of merchant recruitment, merchant growth, marketing campaigns, sales forecasting, warehousing and distribution, warehouse allocation and replenishment, returns solutions, customer experience, and related operating metrics.
- Excellent data analysis and business judgment: able to combine operating data, logistics data, merchant feedback, and market shifts to identify problems, break down root causes, and land solutions.
- Outstanding cross-cultural communication and cross-team collaboration, able to drive partnerships and project delivery effectively in an international business environment.

Preferred Qualification(s)
- Experience in platform merchant recruitment, merchant operations, business development, logistics operations, or cross-border business is preferred.
- Hands-on US or relevant regional business experience is a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $115520 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above
- 3+ years of cross-border e-Commerce experience.
- Strong command of the US market - merchant ecosystem, industry structure, user profiles, and landscape.
- Experience serving and supporting cross-border or US merchants, with the ability to understand the core needs and decision logic of different merchant types across recruitment, business growth, stocking and inbound warehousing, fulfillment coordination, and policy adaptation.
- Well-rounded e-Commerce and logistics knowledge: systematic understanding of merchant recruitment, merchant growth, marketing campaigns, sales forecasting, warehousing and distribution, warehouse allocation and replenishment, returns solutions, customer experience, and related operating metrics.
- Excellent data analysis and business judgment: able to combine operating data, logistics data, merchant feedback, and market shifts to identify problems, break down root causes, and land solutions.
- Outstanding cross-cultural communication and cross-team collaboration, able to drive partnerships and project delivery effectively in an international business environment.

Preferred Qualification(s)
- Experience in platform merchant recruitment, merchant operations, business development, logistics operations, or cross-border business is preferred.
- Hands-on US or relevant regional business experience is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 10,000+ employees
Industry: Technology: Consumer Internet

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