This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you skilled at connecting business clients with the right solutions over the phone? Join Spectrum as an
Enterprise Account Representative II, where you'll recommend fiber-based services to commercial customers and build lasting relationships while driving revenue growth. Your consultative approach will help businesses thrive and ensure Spectrum remains a trusted provider for enterprise clients.
How You'll Make an Impact- Deliver exceptional customer satisfaction and professionalism during every sales interaction
- Achieve weekly and monthly sales goals using effective selling techniques
- Engage marketing-generated leads through standard phone and email strategies
- Qualify prospects, request site surveys and submit ROI analyses to sales management
- Present and explain Spectrum's fiber services to prospective and existing customers
- Promote current marketing campaigns and communicate product advantages versus competitors
- Collaborate with other departments to resolve customer issues and support business objectives
Working ConditionsWhat You'll Bring to SpectrumRequired QualificationsEducation- High school diploma or equivalent
Experience- 6+ months of experience working with customers
Skills- Ability to read, write, speak and understand English
- Persuasive presentation skills to address objections and close sales
- Commitment to high-quality customer service
- Competitive drive to achieve daily, weekly and monthly goals
- Strong organizational skills and solid work ethic
- Adaptable interpersonal and sales approach for each customer
- Proactive in self-development and receptive to coaching
- Efficient navigation across multiple screens and complex data systems
- Proficient typing and data entry skills
- Familiarity with Windows or Apple operating systems, internet browsers and email applications
Preferred QualificationsEducation- Some college or college degree preferred
Experience- 6+ months of call center employment preferred
- 6+ months of commission-based sales experience preferred
- 6+ months of working with a computerized system as a core part of the job function preferred
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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
