We are looking for a talented Sales Operations Leader to join our team specializing in Sales for our Parts WEL UK Department in Wellingborough, United Kingdom.
This role might require up to 25% of domestic travel.
In this role, you will make an impact in the following ways:
- Lead and inspire a high-performing Business Development Representative team, creating a culture of accountability, collaboration, and continuous development while ensuring alignment with business priorities and growth objectives across the UK & Ireland aftermarket business.
- Drive profitable aftermarket parts growth by identifying new business opportunities, expanding market share, and developing sales strategies that strengthen customer retention and increase revenue across multiple market segments.
- Enhance the customer experience by ensuring customer enquiries are managed efficiently, issues are resolved proactively, and customer expectations are consistently exceeded to build long-term loyalty and trust.
- Leverage business analytics and Salesforce insights to monitor sales performance, identify trends, uncover growth opportunities, and make data-driven decisions that improve commercial outcomes.
- Partner with cross-functional stakeholders including Business Development Leaders, Customer Support, Marketing, Supply Chain, Finance, and Aftermarket teams to align strategies, improve processes, and deliver business objectives.
- Build and strengthen strategic customer relationships through regular engagement with key accounts and prospective customers, identifying customer needs and converting opportunities into sustainable business growth.
- Champion operational excellence and business transformation, driving process improvements, KPI ownership, CRM adoption, and supporting initiatives such as SAP implementation to improve efficiency and sales effectiveness.
- Develop future sales capability through coaching, mentoring, succession planning, and talent development, ensuring the team is equipped to meet evolving customer needs and support long-term business success.
To be successful in this role you will need the following:
- Strong people leadership and coaching skills to develop, motivate, and retain a high-performing Business Development Representative team while driving accountability, engagement, and continuous improvement.
- Commercial and analytical acumen to interpret sales data, leverage Salesforce insights, identify growth opportunities, and translate market trends into effective sales and business strategies.
- Excellent customer and stakeholder management skills to build trusted relationships with key customers and collaborate effectively with Business Development Leaders and cross-functional teams to deliver business objectives.
- A results-oriented mindset with strong operational focus to manage day-to-day sales activities, drive process improvements, lead business transformation initiatives, and consistently achieve customer satisfaction, sales growth, and operational performance targets.
Education/ Experience:
- University or college degree in the field of Sales or Marketing with an MBA preferred, or an acceptable combination of education and experience.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Significant level of relevant work experience required. Experience as a sales representative and other sales support function desirable. Experience in strategy, management/budget holding, product, technical roles, and/or CRM systems and tools is beneficial.
Job Sales
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2437794
Relocation Package No
100% On-Site No
