Job Summary:Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function or other organizational leader/group. Completes work with a limited degree of supervision.
Key Responsibilities:- Provides administrative support by conducting research, preparing statistical reports and addressing routine to complex information requests. Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.
- Completes data collection, data entry and report generation on various departmental related activities. Performs associate functions as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
- Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately.
- Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees.
- Documents and maintains departmental policies and procedures.
- Participates as a team member on departmental related business improvement assignments and projects as needed.
- Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department. Act as an informal resource for colleagues with less experience.
当社が日本国内で展開するカミンズ製品（ディーゼルエンジンおよび関連機器）のアフターサービス（保守・メンテナンス・修理）を支えるバックオフィス業務をご担当いただきます。
営業担当者、フィールドテクニシャン（技術者）、および社内関係部署（財務・経理、サプライチェーン、他営業部門など）と連携しながら、見積書や請求書の作成をはじめとする顧客対応を行っていただきます。また、売上・仕入処理や各種経費処理など、サービス営業活動を支える重要な役割を担っていただくポジションです。
業務内容アフターサービス（保証期間中の修理対応を含む）に関わる各種アシスタント業務をご担当いただきます。
- 修理・点検に必要な部品の受発注業務、および納期管理
- 見積書、注文書、請求書などの各種書類作成
- 顧客、営業担当者、フィールドテクニシャン、関連部署との各種調整・問い合わせ対応
- サービス完了後の売上計上、請求書発行、および入金確認（経理部門との連携）
- 仕入計上および関連費用の処理
- 各種経費処理（宅配便費用、産業廃棄物処理費用、車両リース費用、事務所賃料など）
- 業務プロセスの改善および効率化の推進
必須要件（MUST）- メーカー、商社、物流業界などにおける事務業務の経験
- ビジネスレベルの英語力（主にメール・文書作成などの読み書き）
- Excel中級レベル以上のスキル（VLOOKUP関数、ピボットテーブル等を使用できる方）
- Microsoft Teams、Zoom、Outlook、Word、PowerPointなどの基本的なPCスキル
歓迎要件（WANT）- SAP、OracleなどERPシステムの使用経験
- 機械、電気、電子機器などの技術系製品を扱う業界での事務またはアシスタント経験
- 営業事務、サービス事務、受発注管理業務の経験
求める人物像- 多様な関係者と円滑なコミュニケーションを図りながら業務を進められる方（上司・同僚・テクニシャン・営業担当者・エンジニア・サプライチェーン・財務経理など、多くの関係者との調整業務があります）
- スピード感を持ち、変化する状況にも柔軟に対応できる方
- 主体的に課題を発見し、業務改善や効率化に取り組める方
- チームワークを重視し、責任感を持って業務に取り組める方
このポジションの魅力- 世界最大級のエンジンメーカーであるCumminsのアフターサービス事業を支える中核業務に携われます。
- 業務改善やプロセス改革にも積極的に関与でき、自身のアイデアを形にできる環境です。
Competencies:- Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
- Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.
Education, Licenses, Certifications:- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2437073
Relocation Package No
100% On-Site No
